Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jezabel Garcia

College Point,NY

Summary

Dynamic and compassionate professional with extensive experience as a Case Manager at Coalition for the Homeless, skilled in client advocacy and crisis management. Proven ability to develop comprehensive care plans that enhance client outcomes while maintaining meticulous documentation. Adept at fostering community outreach and providing emotional support to those in need. Experienced Home Health Aide with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Home Health Aide

Good Care Agency
11.2022 - 08.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Case Manager

Coalition for the Homeless
08.2011 - 12.2020
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Store Owner

Second Time Around
07.2003 - 11.2008
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.

Operations Specialist

JPMorgan Chase
10.2000 - 07.2003
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.

Education

Certified Medical Assistant/ Biller - Medical Assistant/Biller

SUNY Brooklyn Educational Opportunity Center
Brooklyn, NY
10-2004

GED -

SUNY Brooklyn Opportunity Center
Brooklyn, NY
07-2003

Skills

  • Compassionate patient assistance
  • Nutritional meal preparation
  • Client documentation
  • Care plan assessment
  • Client case management
  • Analytical problem-solving
  • Detailed case documentation
  • Effective listening skills
  • Effective organization skills
  • Documentation and reporting
  • Supportive demeanor
  • Client advocacy
  • Community outreach
  • Problem-solving skills
  • Crisis management
  • Emotional insight
  • Effective verbal communication

Accomplishments

Received the Robinhood Hero Award, which included a $50,000 Stipend for the Coalition for the Homeless


Helped prevent evictions for thousands of households


Delivered commencement speeches that have gained viral attention for inspirational messages with the ability to resonate with audiences and the general public



Certification

  • CMA - Certified Medical Assistant

Timeline

Home Health Aide

Good Care Agency
11.2022 - 08.2024

Case Manager

Coalition for the Homeless
08.2011 - 12.2020

Store Owner

Second Time Around
07.2003 - 11.2008

Operations Specialist

JPMorgan Chase
10.2000 - 07.2003

Certified Medical Assistant/ Biller - Medical Assistant/Biller

SUNY Brooklyn Educational Opportunity Center

GED -

SUNY Brooklyn Opportunity Center

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Jezabel Garcia