Jezabel Serrano
Holland,MI
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive and memorable experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on mastering new skills and thriving in unsupervised environments.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Bezel Line Support
Gentex
Zeeland, MI
06.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
Front Desk Receptionist
Glupker Orthodontics
Holland, MI
08.2022 - 05.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments using electronic health record systems effectively.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Production Control
Bradford Company
Holland, MI
08.2018 - 03.2021
- Monitored production control activities at the unit level to ensure timely delivery of required items.
- Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control.
- Assisted in resolving issues related to production control processes.
- Managed relationships with external vendors providing services related to production control.
- Implemented quality control objectives to resolve production issues, optimize product reliability, and reduce costs.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
Customer Service Representative
Bradford Company
Holland, MI
01.2019 - 03.2020
- Resolved customer complaints through effective communication and empathy.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed orders using company systems accurately.
- Oversaw inventory management and ensured accurate stock levels.
Machine Operator
Bradford Company
Holland, MI
07.2008 - 12.2018
- Operated machinery to produce high-quality products efficiently.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Performed regular maintenance on machines, minimizing potential downtime.
- Collaborated with team members to ensure smooth production flow.
- Trained new operators on machine functions and safety procedures, ensuring compliance and operational readiness.
Machine Operator/Assembler
Ess Tec
Holland, MI
01.2004 - 09.2006
- Collaborated with team members to optimize assembly line efficiency.
- Inspected products for quality assurance throughout production cycles.
- Collaborated with colleagues to improve existing assembly processes.
Education
GED -
Thompson M-Tec
Holland, MI 03.2021 - 06.2022
Skills
- Customer relationship management
- Bilingual communication
- MS office
- Attention to detail
- Time management
- Team collaboration
- Dependable and responsible
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Bezel Line Support
Gentex
06.2024 - Current
Front Desk Receptionist
Glupker Orthodontics
08.2022 - 05.2024
GED -
Thompson M-Tec
03.2021 - 06.2022
Customer Service Representative
Bradford Company
01.2019 - 03.2020
Production Control
Bradford Company
08.2018 - 03.2021
Machine Operator
Bradford Company
07.2008 - 12.2018
Machine Operator/Assembler
Ess Tec
01.2004 - 09.2006