JEZALIQUE HORTH

• Dealt various casino games including Blackjack, Roulette, and Baccarat
• Ensured compliance with gaming regulations and company policies during game play.
• Provided exceptional customer service, creating a welcoming atmosphere for players.
• Maintained game security by adhering to established protocols and monitoring for suspicious activity.

.

• Dealt various table games including Blackjack, Roulette, and Baccarat
• Monitored player activity, providing assistance as needed during gameplay.
• Maintained a friendly and engaging atmosphere for players and guests.
• Maintained knowledge of all casino rules and regulations.
• Balanced tables on a daily basis according to established procedures.

• Provided exceptional table service in a fine dining restaurant, ensuring repeat business
• Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, wine pairings as well as daily chef specials
• Guided guests through the dining experience, making personalized recommendations based on individual preferences and dietary restrictions
• Exhibited proficiency in handling top-shelf liquors and delivering table-side wine service

• Company Overview: Philadelphia International Airport
• Communicated effectively with a diverse and international clientele, ensuring great service, and building rapport for repeat business
• Boosted sales by upselling premium brands and promoting daily specials to customers
• Trained new hires on service protocols, guaranteeing a high standard of service across the team
• Maintained accurate daily till totals and tips, to hold financial accountability
• Managed and restocked inventory to meet the demands of a high-volume and fast-paced airport environment, ensuring efficient operations
• Collaborated closely with kitchen staff to maintain timely and accurate delivery of orders, accommodating special dietary requests
• Addressed and resolved customer inquiries promptly, ensuring a positive dining experience
• Philadelphia International Airport

• Demonstrated thorough knowledge of the menu, including ingredients and preparation methods
• Assisted customers in navigating iPad ordering interface, providing guidance to enhance their dining experience
• Leveraged technology to upsell menu items and suggest pairings, effectively increasing average check size and boosting sales

• Maintained sales floor by restocking shelves, updating pricing information and managing inventory
• Operated cash register by adhering to POS system processes when ringing sales

• Provided attentive and personalized service to customers, ensuring an authentic and enjoyable dining experience
• Demonstrated in-depth knowledge of the menu, including traditional dishes and ingredients, to assist customers with their selections and provide recommendations
• Managed high-volume service efficiently, maintaining composure and professionalism during peak hours