Jezebel V. Moran
Los Angeles,CA
Summary
Results-driven Sales Manager with a robust track record at Atlantic Pacific Airline Associates recognized for exceptional customer service and market analysis. Expertise in building strong client relationships and resolving complex challenges has significantly increased sales rates and customer satisfaction. Proficient in data reporting and implementing effective sales strategies, consistently exceeding revenue targets, while fostering business growth through innovative product marketing initiatives. Highly skilled in team leadership and strategic planning, dedicated to driving revenue growth, and enhancing sales performance.
Overview
16
16
years of professional experience
Work History
Cargo Sales Manager
Atlantic Pacific Airline Associates
Los Angeles, USA
02.2022 - Current
- Performed operations on HA domestic and international routes.
- Handled customer inquiries and problems by suggesting actionable solutions, providing clear explanations, and giving multiple options.
- Analyzed data to identify significant industry activities.
- Maintained high standards of sales and customer service to ensure continuous business growth.
- Achieved high levels of customer satisfaction by being approachable and supportive.
- Resolved and managed key service-related concerns.
- Conducted routine discussions with current and future customers to drive new sales.
- Cultivated key relationships within the organizational structure.
Reservation Cargo Agent
Atlantic Pacific Airline Associates
Los Angeles, USA
05.2015 - 01.2022
- Handled routes for Hawaiian Airlines (HA) across domestic and international destinations.
- Addressed communications efficiently and in a timely manner.
- Monitored and documented shipment status.
- Communicated service options effectively to clients.
- Maintain regular communication with customers to provide updates on issue resolution status.
- Took corrective action to handle customer concerns effectively.
- Directed unresolved customer issues to specific departments for investigation.
- Maintained documentation of customer interactions with detailed inquiries.
- Delivered exceptional customer service following company guidelines.
- Managed shift responsibilities efficiently, emphasizing urgent tasks to enhance workflow.
Cargo Agent Import/Export
Delta Global Staffing/ Lufthansa Cargo
Los Angeles, USA
06.2013 - 05.2015
- Oversees compliance with procedures for export and import transactions based on LCAG requirements.
- Ensured all shipments were cleared and compliant upon acceptance.
- Organized logistics for outbound and inbound transportation.
- Managed import documentation for delivery, transfer, and abandoned shipments.
- Manages processing of Air Waybills and HAWBs ensuring precise data capture per company standards.
- Coordinates special cargo management.
- Collaborates effectively with all team members, including sales.
Sub Dealer Manager
FUTURE GENERATION, INC - METRO PCS
Los Angeles, USA
09.2010 - 06.2011
- Ensured optimal staffing for effective operations and goal achievement.
- Facilitated execution of company marketing strategies as required.
- Handled cash and check deposits with accuracy.
- Compiled monthly reports on phone sales, service packages, payments received, and accessories.
- Duties include opening and closing the store, training new hires, and monitoring the cash register.
- Ensured security and accuracy of financial transactions.
- Ensured accomplishment of business priorities through strategic communication strategies.
Sales Associate
FUTURE GENERATION, INC - METRO PCS
Los Angeles, USA
07.2010 - 06.2011
- Displays comprehensive product knowledge.
- Exhibited a comprehensive understanding of pricing models.
- Activate phone lines, reactive phone lines, and sell upgraded phone devices.
- Provided excellent member services, and maintained member satisfaction.
- Entered member and transaction data into the computer, and issued computer-generated receipts to members.
Teacher Assistant
LAUSD - DORRIS PLACE E.S.
Los Angeles, USA
01.2009 - 06.2010
- Strengthened instructional concepts established by the teacher.
- Ensured school compliance through established procedures and rules.
- Executed diverse tasks as needed, including language assistance and overseeing playground activities.
Education
Bachelor of Arts - Sociology
California State Los Angeles University
Los Angeles, CA05.2020
Associate in Arts - Natural Science
Los Angeles Trade Tech
Los Angeles, CA06.2017
High School Diploma -
Frida Kahlo H.S.
Los Angeles, CA06.2008
Skills
- Customer service
- Sales strategy
- Market analysis
- Relationship building
- Data reporting
- Problem resolution
References
References upon request
Languages
Spanish
Professional
Timeline
Cargo Sales Manager
Atlantic Pacific Airline Associates
02.2022 - Current
Reservation Cargo Agent
Atlantic Pacific Airline Associates
05.2015 - 01.2022
Cargo Agent Import/Export
Delta Global Staffing/ Lufthansa Cargo
06.2013 - 05.2015
Sub Dealer Manager
FUTURE GENERATION, INC - METRO PCS
09.2010 - 06.2011
Sales Associate
FUTURE GENERATION, INC - METRO PCS
07.2010 - 06.2011
Teacher Assistant
LAUSD - DORRIS PLACE E.S.
01.2009 - 06.2010
Bachelor of Arts - Sociology
California State Los Angeles University
Associate in Arts - Natural Science
Los Angeles Trade Tech
High School Diploma -
Frida Kahlo H.S.
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