Night Auditor
Doubletree By Hilton
10.2023 - Current
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored hotel's budget and financial records.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Prepared reports on guest satisfaction levels and other metrics.
- Generated and printed daily financial reports to track hotel performance.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Monitored staff performance and provided feedback and guidance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Kept accounts in balance and ran daily reports to verify totals.
