Jeziel Cruz Nino
Highlands,NC
Summary
Versatile with hotel front and back of the house operation adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with different departments in hospitality industry. Experience managing Front desk and Housekeeping making sure to meet company needs.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Old Edwards Inn And Spa
12.2021 - Current
- Coach and Train existing and new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities to meet Old Edwards Hospitality Group standards.
- Ensure timely and accurate customer service.
- Manage HMS property management system and handle high priority billing and system manipulation.
- Manage and place orders for guest supplies, office supplies and amenities based on monthly checkbook when it is asked by rooms manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Supervisor
Naples Bay Resort
10.2019 - 12.2021
- Assigned rooms and daily activities to housekeeping team.
- Organized and managed deep cleaning.
- Supervise public areas, VIP arrivals, Check out and Check in rooms.
- Submit monthly orders for department supplies.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering positive work environment that encouraged professional growth.
J1 Housekeeping Supervisor and Management Training
Omni Grove Park Inn
10.2018 - 10.2019
- Managed and Supervised associates daily and follow up with room inspections.
- Covered dispatch center and receive all guest calls and inquiries. Delegate staff as needed to follow up guest concerns.
- Trained in creating weekly staff schedules based on hotel occupancy.
- Trained in creating weekly and monthly inventory orders for linens, cleaning supplies and other guest and employee needs.
- Coordinate special guest needs and make sure everything is done according to request.
- Supervised public areas, VIP arrivals, Check out, and Check in.
- Communicated repair needs to maintenance staff.
- Maintained high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Supervisor
Grand Fiesta Americana
08.2016 - 10.2018
- Designated to ensure all VIP arrivals are set up according to company standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across departments.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering positive work environment that encouraged professional growth.
Education
Bachelor's Degree in Tourism Management - Tourism Management
THE SELVA UNIVERSITY OF TECHNOLOGY
Mexico, Mexico08.2012
Hotel Management Degree - Hospitality Administration And Management
THE SELVA UNIVERSITY OF TECHNOLOGY
Mexico, Mexico10.2010
Skills
- Time Management
- Staff Training and mentoring
- VIP guest relations
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Supervisor
Old Edwards Inn And Spa
12.2021 - Current
Housekeeping Supervisor
Naples Bay Resort
10.2019 - 12.2021
J1 Housekeeping Supervisor and Management Training
Omni Grove Park Inn
10.2018 - 10.2019
Housekeeping Supervisor
Grand Fiesta Americana
08.2016 - 10.2018
Bachelor's Degree in Tourism Management - Tourism Management
THE SELVA UNIVERSITY OF TECHNOLOGY
Hotel Management Degree - Hospitality Administration And Management
THE SELVA UNIVERSITY OF TECHNOLOGY
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