Jezinee Perez
Sun City,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
Camelback Kia
06.2023 - 03.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Parts Counter Person
Camelback Hyundai And Kia
07.2021 - 06.2023
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2021
Skills
- Customer Satisfaction
- Complaint Handling
- Work Order Management
- Customer Education
- Parts Ordering
- Documentation
- Customer Relations
- Appointment Scheduling
- Vehicle Inspection
- Estimating costs
- Service writing
- Computer Skills
Timeline
Automotive Service Advisor
Camelback Kia
06.2023 - 03.2024
Parts Counter Person
Camelback Hyundai And Kia
07.2021 - 06.2023
High School Diploma -
Cesar Chavez High School
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