Summary
Overview
Work History
Education
Languages
Timeline
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Jeznee Garza

Hanford,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Experience Supervisor

Best Buy
07.2021 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.

Assistant Manager (ASM Temp)

Best Buy
03.2023 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Supervisor

Bestbuy
07.2019 - 03.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Sales Advisor

Bestbuy
10.2019 - 07.2021
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Sales Associate

Target
05.2017 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

CNA

IHSS Public Authority
06.2015 - 08.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

High School Diploma -

Hanford High School
Hanford, CA

Sociology -

Fresno City College
Fresno, CA
05.2019

Certificate In Child Development -

College of The Sequoias
Visalia, CA
05.2019

Languages

Spanish
Full Professional

Timeline

Assistant Manager (ASM Temp)

Best Buy
03.2023 - 10.2023

Experience Supervisor

Best Buy
07.2021 - Current

Sales Advisor

Bestbuy
10.2019 - 07.2021

Sales Supervisor

Bestbuy
07.2019 - 03.2023

Sales Associate

Target
05.2017 - 10.2017

CNA

IHSS Public Authority
06.2015 - 08.2017

High School Diploma -

Hanford High School

Sociology -

Fresno City College

Certificate In Child Development -

College of The Sequoias

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Jeznee Garza