Jezsire Garland

- Attend brand specific schools and virtual trainings as needed
- Understand how brand training, events and product strategies drive sales.
- Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
- Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
- Be a product educator and beauty enthusiast.
- Introduce customers to beauty products and build a rapport to identify hidden needs.
- Self-motivated to stay current on brand related product knowledge and beauty trends.
- Build trust and foster teamwork across the entire Beauty department.
- Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
- Clearly model behavior and articulate activities that support elevating the customer experience.
- Leverage My Client.

- Provide outstanding service - whether that be in person, virtually or on the phone.
- Drive client acquisition through awareness and engagement in our Loyalty program.
- Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
- Train Beauty team on specific brand.

- Support on boarding internal and external new team members.
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
- Present a clean well-maintained beauty department with associates following Macy's hygiene standards.
- Ensure that all policies and procedures are implemented
- Connects the business priorities to the daily activities of all associates.
- Understand how brand training, events and product strategies drive sales.
- Communicate with the vendor and store leadership to execute events based on the marketing calendar to achieve the sales plan.

- Coached, developed and motivated team to achieve revenue goals.

- Supported sales team members to drive growth and development.

- Help drive sales and optimize customer service throughout Macy's Beauty department. As the Prestige cosmetics authority across multiple brands & assist as a beauty advocate who consistently role models a best-in-class service experience by helping customers and training colleagues.

- Uses clientele program to maintain customer profile and contact information to increase personal sales.
- Maintains proper presentation, organization, storing and replenishment of stock.
- Participates in pre-selling which helps to drive sales and events to maximize sales.
- Ensure timely processing of receipts, damages, testers and returns to vendors.
- Adhere to loss prevention control and compliance procedures.
- Sold fragrances and related merchandise to customers with technique and professional selling skills.
- Participated and planned Macy's fashion shows and outside events by coordinating with personal businesses to help drive sales.
- Have been promoted to various positions within Macy's.
- Finished top 10 in fragrances with $500k+ sales within the last year.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport and provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and Macy's credit cards while providing details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customers needs and desires to identify and recommend optimal products.

- Motivated and inspired team to provide exceptional customer service.
- Developed exceptional relationships with current and prospective clients.
- Created and maintained a personal clientele book with regular communication and customer follow ups.
- Actively participated in merchandising products; such as floor changeovers, product transfers.
- Responsible for hiring and managing a high impact team with diverse objectives and responsibilities.
- Continuously coached and trained team to develop brand awareness and loyalty.
- Created the customer experience while focusing on strategic leadership and excellence.
- Managed sales audits.

- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Recorded orders by answering customer questions and entering requests in system.
- Prepared food orders, cooking on grill and operating fry station.
- Greeted guests pleasantly and answered menu questions.
- Trained new employees by demonstrating tasks and coaching during daily activities.