JEZZET PAGAN
Summary
To be successful as a responsible, reliable and motivated individual with the opportunity for advancement. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
25
25
years of professional experience
Work History
Temporary Office Assistant
Macy's Department Store
- All around assistant in the finance division
- Copiled and updated data in Excel
- Updated security reports daily
- Transmitted cash reports to branch vaults via lotus notes
- Data entry, heavy phones, filing, copying and faxing.
Personal Secretary
Ming's Cleaning Service
- Obtained and conducted the preparations of contract agreements
- Placed and processed invoice orders
- Organized and updated client records, Heavy client contact also in Spanish
- Record keeping data entry,faxing and filing.
Assistant Manager
Aquarium Pet World
- Checked inventory
- Delegated employee duties, aided manager with employee scheduling
- Balanced out stores daily cash receipts
- Heavy customer contact on sales floor.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Botox Coordinator, Prior Authorizations
Elena Ocher Medical
08.2018 - Current
- Responsible for ordering prior authorizing and receiving botox and medical injectables and accounts receivable
- Handling heavy phones in a fast paced environment
- Experience with answering system Ring Central
- Experience with scheduling and Scanning patient demographics into sammy cloud system
- Experience with several authorization portals
- Experience with Cover my meds
Bookkeeping Supervisor
Theresa's Place
01.2014 - 01.2016
- Streamlined bookkeeping processes by implementing efficient organizational systems, reducing errors and improving overall accuracy.
- Enhanced financial reporting for executive decision-making by producing accurate and timely financial statements.
- Increased productivity of bookkeeping team by providing ongoing training and support on accounting software and best practices.
- Ensured compliance with regulatory requirements through meticulous record-keeping and prompt filing of necessary documentation.
Administrative Assistant/ Patient Care Relations
Victor Alonso
09.1998 - 08.2013
- Conducted patient registration and appointments, Assisted patients with insurance ,payment and personal issues
- Aided the doctor with triage procedures by taking vitals
- Phlebotomy
- Medical Assistant
- Patient record keeping in Word Perfect, heavy phones, data entry, copying, filing and faxing.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Developed and implemented new filing system for medical records to improve efficiency.
- Sorted and distributed incoming and outgoing medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Transcribed and entered patient medical information into electronic medical records systems.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Education
Skills
- Database Management
- Event Preparation
- Proofreading
- Presentation Development
- Bookkeeping
- Customer Service
- Office Administration
- Data Entry
- Scheduling
- Billing and Coding
- Spanish Fluency
- Prioritizing Work
- Positive Attitude
- Front Office Management
References
References furnished upon request
Languages
Spanish
Native or Bilingual
Timeline
Botox Coordinator, Prior Authorizations
Elena Ocher Medical
08.2018 - Current
Bookkeeping Supervisor
Theresa's Place
01.2014 - 01.2016
Administrative Assistant/ Patient Care Relations
Victor Alonso
09.1998 - 08.2013
Temporary Office Assistant
Macy's Department Store
Personal Secretary
Ming's Cleaning Service
Assistant Manager
Aquarium Pet World