J. Fuller Blair, MS-HRD
Clarksville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Operations Manager
MADE IN THE SHADE
Clarksville
09.2020 - 05.2021
- Processed installer laser measurements to order & categorize various bespoke indoor/outdoor shade products for clients
- Worked closely with all levels of the organization - from CEO/Owner to installers
- Managed our showroom as well as answered questions or concerns a potential customer may have in regard to the products/services we offered
- Recognized for my pleasant, polite nature and business telephone etiquette.
Customer Service Representative
SPRINT
Franklin
01.2019 - 12.2019
- Sold/assisted in slight repairs of software/hardware for a Sprint franchise
- Navigated customers regarding their data plans & devices offered by Sprint
- Worked very closely with other team members to "get the sale" and make sure that customers were satisfied with their service
- Learned many new sales techniques to quickly, efficiently break down information for customers so they could make more informed choices of Sprint’s service offerings.
Customer Service Representative
ASURION
Antioch
06.2019 - 08.2019
- Assisted customers by phone/text to resolve insurance claims by VZW clients
- Engaged intensely with VZW proprietary software to research/resolve client issues & improve customer/client relations.
Education
Master of Science (MS-HRD) - Human Resource Development
St. John Fisher College
Rochester, New YorkBachelor of Arts (BA) - Anthropology
The University of Alabama
Tuscaloosa, AlabamaAssociate of Science (AS) - Business Administration
Monroe Community College
Rochester, New YorkSkills
- Advanced Smartphone Knowledge & Utilization (iOS/Android)
- Microsoft Office Suite Expertise
- Complex Problems Analysis
- Superb Time Management Skills
- Cultural Awareness
- Interpersonal Communications
- Customer Relationship Management
- HR Training & Development
- Policy & Procedure Implementation
- Performance Monitoring & Evaluation
- Staff Development
- Employee Relations
Languages
English
Native or Bilingual
German
Limited Working
French
Limited Working
Timeline
Operations Manager
MADE IN THE SHADE
09.2020 - 05.2021
Customer Service Representative
ASURION
06.2019 - 08.2019
Customer Service Representative
SPRINT
01.2019 - 12.2019
Master of Science (MS-HRD) - Human Resource Development
St. John Fisher College
Bachelor of Arts (BA) - Anthropology
The University of Alabama
Associate of Science (AS) - Business Administration
Monroe Community College
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