JENNA CORRAO

• Iconic Oceanic themed bar EST:1941, located one block from the ocean frequented by locals and tourists alike

Select Accomplishments:

• Demonstrates exceptional skill multitasking daily duties and inventory management while maintaining strong guest retention in fast paced environment
• Communicates directly with proprietor regarding event planning and staffing
• Directly responsible for 50% of daily sales
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
• Served high customer volumes during special events, nights, and weekends

• Trendy sports bar serving diverse clientele with performing all aspects of bar service

Select Accomplishments:

• One of 5 key-carrying staff members in charge of opening and closing for building security
• Receive priority high volume shifts as assigned by management due to demonstrated exceptional sales over other employees; directly responsible for $1k of daily sales per shift and sole staff member.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Restaurant, pub, and live music venue located in heart of Gaslamp Quarter performing all aspects of service

Select Accomplishments:

• Demonstrated strong multitasking abilities by efficiently handling food service, cocktail preparation and maintaining service station
• Seamlessly handled communication between upper management and staff
• Proved successful working within tight deadlines in a fast-paced environment

• Fusion restaurant offering Mexican Soul Food with craft cocktails in a cantina setting with 75 patron capacity; scope of work included bar and floor service

Select Accomplishments:

• Responsible for memorization of over 50 types of tequila, creating signature cocktails for the menu, learning obscure and trending food, ingredient, and product knowledge with frequent changes
• Served 30% of patrons per shift resulting in $3K in sales.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Luxury resort, spa, restaurant, and bar arm of Nobel House Hotels & Resorts; scope of work included bar service for 3 separately themed hotel bars: 1adult-only tequila-focused poolside bar, 1 tiki family-friendly rum-focused poolside bar, and 1 inside dining restaurant bar focused on specialty brand cocktails

Select Accomplishments:

• Implemented charted outdoor seating system that streamlined service productivity that resulted in decreasing product loss by 20-30%, increasing service timeliness and accuracy by 15-20%, and overall increased patron satisfaction
• Seamlessly transitioned shifts between all 3 bar/restaurants with perfect knowledge in themed menu offerings of all locations.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

• Family-owned and family friendly upscale seafood restaurant overlooking San Diego Seaport Harbor with 500+ person capacity; scope of work included all aspects of bar, floor, and banquet service

Select Accomplishments:

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Perfected knowledge and execution of classic cocktails serving luxury clientele as well as informal training in wine profiles for informed patron selections\
• Served ~75 patrons per shift resulting in $4-6K in sales.
  

• Irish sports bar and live music venue with 200+ capacity; scope of work included daily operations, guest musician management, bar service, and front of house staff training and supervision

Select Accomplishments:

• Built a strong clientele base that Increasing revenue by 20% after initial dip in sales shortly after opening
• Restructured front of house scheduling using staggered modeling ensuring high quality customer satisfaction which increased sales by 7-10% and decreased labor costs by 12-15%
• Served ~500 patrons per shift resulting in $5-6K in sales.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
• Recorded information, shortages, and discrepancies to keep records current and accurate
• Developed inventory reports to provide management with comprehensive data on inventory levels

• Live music venue with 100+ capacity; scope of work daily operations, guest musician management, bar service, nightly drops, and floor staff supervision

Select Accomplishments:

• One of 7 key-carrying staff members in charge of opening and closing for building security
• Directly responsible for 50% of daily sales per shift.
• Followed strict recipes and drink measurements to minimize product used
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders