Jessica Feliciano
Tampa,FL
Summary
Personable clinical manager offering 7 years of experience resolving account and service concerns for the clinical team and customers. Focused on surpassing expectations, driving team success and obtaining a position in a Healthcare organization that will utilize skills, knowledge and experience in order to provide professional, compassionate patient care, while learning new skills and continued growth.
Overview
18
18
years of professional experience
Work History
Clinical Manager
Universal Spine Specialists
12.2016 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Facilitate hiring of qualified medical assistant personnel by pre- interviewing applicants and making recommendations for employment
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Commuted to all 4 locations and performed site surveys
- Assisted with demands such as: tracking and documentation of trial and deposition payments, workers compensation pre payments, filing, weekly bank deposits etc.
- Assisted office physicians (3), nurse practitioner's (4), surgeon, clinical team (10) and administrators as requested.
- Worked closely with OR manager at surgery centers regarding weekly surgical cases scheduled
- Assisted other departments (billing, records, scheduling) as needed when short staffed
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
- Developed and adjusted work schedules for clinical staff.
- Managed daily operations of 10-person clinic supporting approximately 60-90 patients per week.
- Managed 10 employees with various personalities and from different cultures.
- Monitored all phone calls and scheduled appointments.
Medical Assistant
FL Primary Care Associates
07.2012 - 06.2014
- Daily administrative duties include answering phones, scheduling appointments, maintaining medical records, call authorized prescription refills, inform patients of laboratory and or imaging results
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Performed medical records management, including filing, organizing and scanning documents
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Administering injections, blood draws, urinalysis, EKG and all laboratory duties
- Obtained client medical history, medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Master Data Maintainer
AIG Inc.
08.2005 - 01.2011
- Researched all Invoices & Schedule of Payments on daily basis and revised billing systems, exceeding production standards, in effort to reduce number of cancellations due to improper mailing addresses
- Accurately archived all cashed checks received from bank before 3 month standard deadline
- Also maintained Excel Log Book for all archived files
- Great focus on providing highest level of customer service to both external and internal customers by responding to emails and returning all telephone calls within one business day to assure customer satisfaction.
Receptionist
Bank of New York
- Utilized excellent interpersonal skills when assisting customers with questions and concerns
- Greeted displeased members with a positive and friendly attitude at the bank
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Member Service Representative
Spanish American FCU
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened and closed accounts upon request of the member
- Handled in person or phone call complaints with prompt, courteous service.
- Covered for Tellers by getting transactions completed as delegated by management
- Investigated and resolved customers' complaints relating to their accounts (i.e Improper checkbook balances, loss of checks, statements, etc.)
Education
Medical Assistant Program -
Concorde Career Institute
Tampa, FL12.2012
Skills
Proficient in
- Windows 95/98/XP/10/11
- Internet Explorer
- Excel/Word document
- EMR (electronic medical records)
Accomplishments
- Achieved team lead position through effectively guiding the front and back office team.
- Achieved supervisor position by completing demands and tasks from management and training new hires with accuracy and efficiency.
- Achieved clinical manager position by demonstrating loyalty and dedication to my roles as a supervisor and lead. Worked closely with the administrator, 3 physicians, 3 nurse practitioner's and 1 surgeon.
- Managed a team of 10 clinical along with 4 clinical offices.
References
Jay Parekh (734) 883-5297
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Manager
Universal Spine Specialists
12.2016 - Current
Medical Assistant
FL Primary Care Associates
07.2012 - 06.2014
Master Data Maintainer
AIG Inc.
08.2005 - 01.2011
Receptionist
Bank of New York
Member Service Representative
Spanish American FCU
Medical Assistant Program -
Concorde Career Institute
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