Austin Anderson
Salt Lake City,UT
Overview
10
10
years of professional experience
Work History
Trade Admin / Dispatch Coordinator
Beehive Plumbing
Murray, UT
02.2024 - Current
- Coordinated an average of 100+ purchase orders weekly by reviewing vendor portals, managing daily email correspondences, and verifying technician receipts.
- Managed company credit card expense reports totaling upwards of $30K+ monthly, ensuring 100% accurate transaction tracking and categorization, reducing expense discrepancies by 15%.
- Prepared and issued over 100 client invoices weekly, tracked payments, and successfully reduced outstanding balances by 20% through consistent follow-up and communication.
- Prepared and submitted liens on properties with unpaid invoices, recovering thousands in overdue payments and improving overall cash flow.
- Coordinated and scheduled large-scale plumbing projects (valued from $5K and up), managing timelines and resources to ensure efficient execution. Facilitated permit acquisition, inspections, compaction testing, and city barricade requirements in compliance with local regulations. Maintained and tracked project schedules while serving as the central point of communication between customers, technicians, and sales staff to ensure alignment and timely updates.
Customer Service Representative / Quality Analyst
Beyond Menu
Salt Lake City, UT
04.2023 - 10.2023
- Collected and processed an average of 40+ customer orders daily over the phone, submitting them accurately to partner restaurants via the company’s online portal.
- Identified and reported 15+ system errors and menu discrepancies monthly, enabling timely resolution and minimizing order disruptions.
- Created and maintained a weekly performance spreadsheet tracking over 30 phone agents’ order volumes and error rates, pinpointing bottlenecks that contributed to a 10% improvement in agent accuracy after targeted training.
- Assisted the Senior Trainer and Team Lead in interviewing and evaluating 20+ candidates, contributing to the successful onboarding of high-performing phone agents.
Customer Service Associate
Frazil
Salt Lake City, UT
03.2022 - 03.2023
- Handled an average of 50+ incoming customer calls daily, collaborating with internal departments to deliver accurate and timely solutions, achieving a customer satisfaction rate of 95%.
- Ensured 100% same-day responses to customer emails received by 3 PM MST, maintaining consistent communication and reducing response times by 20%.
- Coordinated service dispatches for Frazil machine repairs, managing 50+ cases monthly and providing proactive updates and follow-ups that improved resolution rates by 15%.
- Reviewed and evaluated technician service quotes, identifying cost-saving opportunities that reduced service expenses by over $10,000 through parts cost optimization and strategic equipment recommendations.
- Managed communication with external service providers to prioritize and escalate 40+ high-priority service tickets monthly, applying critical thinking to minimize downtime and improve service turnaround times by 25%.
Inventory Team Lead
Red Stag Fulfillment
Salt Lake City, UT
03.2021 - 03.2022
- Delegated daily tasks to a team of 6 members based on individual strengths, increasing overall productivity by 15% and improving operational efficiency.
- Maintained and updated a detailed Excel spreadsheet tracking over 500 offsite product retrievals and movements weekly, ensuring 99.8% inventory accuracy.
- Collaborated with the Outbound department to monitor daily order fulfillment for 500+ orders, promptly resolving product shortages and reducing order errors by 12%.
- Investigated and resolved inventory discrepancies within the ShipStream system, making 50+ adjustments monthly to maintain data integrity and improve stock accuracy.
- Provided immediate support to team members, troubleshooting operational issues that minimized downtime and contributed to a 10% increase in daily workflow efficiency.
Shipping Lead
Trevco
West Valley City, UT
09.2019 - 02.2021
- Supported the production team by packaging and shipping an average of 150+ daily customer orders with a 99.5% accuracy rate.
- Trained 10+ new team members on packaging and shipping protocols, improving order accuracy and reducing shipping errors by 20%.
- Maintained full ownership of all outgoing shipments, tracking over 500+ daily orders including Fulfilled by Amazon (FBA) shipments, ensuring on-time delivery.
- Coordinated with shipping partners (DHL, UPS, USPS) to reschedule pick-ups, reducing missed shipments by 15% and improving dispatch efficiency.
- Processed specialized shipments, including bulk consolidated, expedited, and sample orders, handling an average of 30+ shipments monthly for prospective licensees.
- Investigated and resolved shipping and address discrepancies, successfully locating and correcting 25+ mislabeled packages per month to prevent delivery delays.
Customer Service Lead
Graphics & More
Sacramento, CA
09.2016 - 09.2019
- Managed an average of 25+ incoming phone calls and upwards of 75+ customer emails daily, delivering prompt and professional service with a 95% customer satisfaction rating.
- Supervised and trained a team of 2 seasonal customer service associates, improving team productivity by 15% during peak periods.
- Processed 30+ daily product returns in strict adherence to company policies, reducing return processing time by 20%.
- Maintained active engagement on company social media platforms, and regularly contributed blog content to enhance website traffic.
- Supported the production team with order fulfillment and shipping logistics during peak periods.
Education
High School Diploma -
Visions in Education
Sacramento, CA05-2014
Skills
- Software: Excel, Google Sheets, ServiceTitan, Shipstream, ShipStation
- Technical & Accounting Skills: Accounts Payable & Receivable, Invoice Processing & Payment Tracking, Financial Reporting Support, Data Entry, Schedule Coordination
- Soft Skills: Attention to Detail & Accuracy, Critical Thinking, Team Collaboration, Initiative & Accountability, Strong Work Ethic
Timeline
Trade Admin / Dispatch Coordinator
Beehive Plumbing
02.2024 - Current
Customer Service Representative / Quality Analyst
Beyond Menu
04.2023 - 10.2023
Customer Service Associate
Frazil
03.2022 - 03.2023
Inventory Team Lead
Red Stag Fulfillment
03.2021 - 03.2022
Shipping Lead
Trevco
09.2019 - 02.2021
Customer Service Lead
Graphics & More
09.2016 - 09.2019
High School Diploma -
Visions in Education