Professional administrative specialist, highly focused on streamlining office operations and enhancing team productivity. Proven ability to manage schedules, coordinate meetings, and support project execution. Known for collaborative spirit and adaptability, ensuring efficient and effective completion of tasks.
Overview
24
24
years of professional experience
Work History
Staff Assistant
City And County Of Denver - Human Services
07.2019 - Current
Led the implementation and ongoing management of a company-wide gift card program, making key decisions that are vital to our operations.
Managed various project tasks, like evaluating our goals, analyzing issues, and suggesting practical solutions to improve processes.
Provided key administrative support, coordinating travel arrangements and handling travel payments with purchase cards, all while ensuring we followed budget policies and monitored spending.
Helped interpret and communicate updates to agency policies, making it easier for my colleagues to adapt to new practices.
Offered informed opinions and strategic advice to management based on my expertise to guide us in making the best decisions.
Organized and maintained departmental records, reports, and files, including developing databases and spreadsheets to keep everything running smoothly.
Demonstrated strong skills in decision-making, communication, reasoning, and teamwork to effectively support our operational areas and team members.
Document Management Technician/ASA IV
City and County of Denver, Denver Human Services
11.2013 - 07.2019
As an Application cell worker, I Research applications, Call clients and schedule interviews (In Spanish as needed), Input applications into CBMS as well as WMS, I also scan and index documents as needed depending on if the application is paper or a PEAK application.
As an everything else cell worker for the Content Management department at DHS, I file (electronic) preparation, maintenance, storage, retrieval, tracking, corrections, retention scheduling, and destruction. I was a member of the floater team, so I worked at all three office locations (Castro, East and Montbello) for Denver Human Services
Ascend Leadership Academy Graduate 2014, Denver Department of Human Services
PEAK Green Belt, June 2014.
CBMS Help Desk - Working out of class
Denver Human Services
04.2018 - 10.2018
From April 2018 to October 2018 and January 2019 to May 2019 I worked out of class as a CBMS help desk employee at Denver human services. In this position I answered phones at the CBMS help desk and helped customers with issues with CBMS, WMS, EBT, DMV, Work number, CFMS and other programs used at Denver Human Services. In addition, I set up and shut down access for new and outgoing employee among other duties as assigned.
Security Manager
Kroenke Sports and Entertainment
12.2007 - 11.2013
One of three managers who manage 24 Hour Security department consisting of 6 supervisors and 40+ agents, encompassing 2 sports venues, concert venues, and office buildings
Successfully proposed, managed and accounted for a $450,000 budget
Maintenance and preparation of journals, ledgers, trial balances and financial documents
AR/AP, reconciliation and ledger review and maintenance
Set and managed Policy and Procedure for Department.
Payroll preparation and management
New Hire paperwork and onboarding experience
Hiring, resolutions, termination and discipline of employees
Worked in conjunction with Local Police Departments, DHS, FBI, Secret Service and CIA.
Proven ability to Manage, communicate with and motivate a large staff in all types of situations and events
Communicate daily with employees, internal departments and guest entering our facilities for events and meetings
Shift Supervisor
Kroenke Sports and Entertainment
06.2005 - 11.2007
Responsible for running day to day operations of the security department including: employee check in, visitor screening, event staff check in, and shipping and receiving
Responsible for new hire and intermediate training
Responsible for management of all incoming deliveries and outgoing shipments
Policy and Procedure improvement and modification
New Hire and ongoing training of agents on policy and procedures
Meter Collector/Parking garage maintenance
City & County of Denver
12.2001 - 05.2005
Collected change from parking meters and pay stations, and securely delivered it to the bank
Helped maintain parking gates and pay stations located in City parking garages
Education
Accounting Associates Degree -
Front Range Community College
12-2018
High School Diploma -
Lodi High School
01.1999
Skills
Teamwork
Strong communication (verbal and written)
Decisive decision-maker
Journal and ledger maintenance
Financial reconciliation and ledger management
Internal audit compliance
Rapid learning in new environments
Setting and modifying policy and procedures
Coordinating with Local and federal agencies
Innovates using technology
Document management
Calendar management
Microsoft Office Suite
Project coordination, support, and management
File management
Basic accounting
Data confidentiality
Accomplishments/Activities
Green Belt from DHS lean academy.
Ascend Leadership Academy Graduate 2014 at Denver Human Services
Former Member of Commerce City Immigration Integration Board
Commerce City Council candidate in 2007 and in the future
Airport Customer Experience - Program Coordinator at City And County Of Denver - Human ServicesAirport Customer Experience - Program Coordinator at City And County Of Denver - Human Services