JOSEPH GARCIA RENTAS
Summary
Energetic and multilingual Flight Attendant with over 3 years in domestic and international customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta Airlines
06.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Flight Attendant
SPIRIT AIRLINES
06.2021 - 05.2023
- Conducted pre-flights safety checks of cabin emergency equipment, including safety briefing of passengers before flight
- Assisted during onboard emergencies by providing CPR and basic first aid while maintaining a calm composure
- Greeted passengers and assisted them during flights to ensure that their need and requirements were always fully met
- Demonstrated all emergency procedures, prepared passengers for take-offs and landings, and provided an all-time excellent customer service
- Performed various inflight services, developed and maintained a calm and safe atmosphere, and resolved any passenger problematic issues
- Collaborated with other crew members to increase the passenger satisfaction with provided services as much as possible.
Supervisor
MOUNTAIN HOME AFB INFORMATION, TICKETS & TRAVEL
06.2020 - 05.2021
- Oversees commercial reservations, ticketing service for airlines, vehicles, tour packages, amusement parks, and other related recreational trips
- Coordinates ITT programs with off base recreational facilities and attractions to ensure high standards of ITT programs
- Receives, counts, verifies daily cash receipts and makes deposits
- Experience in inventory control, retail sales and cash register operations
- Conducts end of month reports, prepares budget, responsible for NAF Purchase Card charges following proper processing procedures
- Also, supervise the operations of the base movie theater, coffee shop, engraving and framing shop and kids' gym.
Supervisor
TIENDAS ROMA BOUTIQUE
10.2019 - 01.2020
- Monitor Sales associates performance to ensure that goals are met daily, weekly and on monthly basis
- Prepare and analyze sales reports for management and associate coaching
- Direct and supervise associates engaged in sales, store recovery, reconciling cash receipts and bank deposits
- Plan and prepare work schedules, and assign employees to specific duties, zones and shift's according to abilities
- Coordinate sales promotion activities for Puerto Rico leading fashion boutique, such as preparing merchandise displays and marketing.
Lead Recreation Assistant
KADENA AB INFORMATION, TICKETS AND TRAVEL
03.2016 - 03.2019
- Worked directly with Travel Director with the financial and administrative operations of Kadena ITT's tours and tickets programs
- Assisted Recreation Specialist with various personnel and vendors (both Americans and Japanese) in the planning of organizing of local tours to include preparing itineraries, logistical support and Kadena ITT bus fleet schedule
- Knowledgeable on planning, preparation and scheduling of private tours, airports transportation, local and international tours
- Manage local tour guide and travel reservations
- Assisted customers in making hotel reservations, provided local and international travel information and aid customers with individual travel plans
- Performed as tour guide and tour escort for local and international tours
- Coordinated programs with marketing and publicity to promoted hotel reservations, local tours and tickets.
Motor Transport Operator
US ARMY RESERVE
07.2011 - 07.2017
- Primarily responsible for supervising or operating wheel vehicles to transport personnel and cargo
- Operate all wheel vehicles and equipment over varied terrain and roadways
- Manage load, unload and safety of personnel being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Employ convoy defense techniques and identify, correct or report all vehicle deficiencies
- Prepare vehicle for movement/shipment by air, rail or vessel.
Airline Agent
BAGS INC- AIRLINE CHECK-IN WDW RESORT
03.2014 - 04.2015
- Dealt with passenger enquirers about flight departures, checked passengers in, provide boarding passes and luggage labels
- Verified identification and travel documents to efficiently board passengers for an on-time departure
- Told passengers about luggage restrictions, weighing baggage and collecting any excess weight charges
- Addressed passenger concerns regarding seating, connecting flight information, and special assistance
- Lifted, loads/unloads, sorted and transferred passenger baggage in and out of carts in a safe manner and within specific time constraints
- Read and verified the city and flight number for every bag to ensure correct loading of customer bags.
Education
B.A. Management - Business Management
Universidad Ana G Méndez- Online Campus
12.2024
High School Diploma -
Bernardino Cordero Bernard
Ponce, Puerto Rico05.2020
Skills
- Expert in Microsoft Office
- Bilingual in Spanish and English
- Experienced graphic artist
- Web and tech savvy
- Experienced with petty cash
- Planning/Organizing Skills
- Security Clearance: Secret
- FAA Regulations
- Emergency Response
- Customer Service
Accomplishments
- The US ARMY Reserve
- Army Achievement Medal 2013
- The US Air Force
- Civilian Achievement Medal 2021
- Civilian of the Year 2018
- Civilian of the Quarter 2017, 2018
Timeline
Flight Attendant
Delta Airlines
06.2023 - Current
Flight Attendant
SPIRIT AIRLINES
06.2021 - 05.2023
Supervisor
MOUNTAIN HOME AFB INFORMATION, TICKETS & TRAVEL
06.2020 - 05.2021
Supervisor
TIENDAS ROMA BOUTIQUE
10.2019 - 01.2020
Lead Recreation Assistant
KADENA AB INFORMATION, TICKETS AND TRAVEL
03.2016 - 03.2019
Airline Agent
BAGS INC- AIRLINE CHECK-IN WDW RESORT
03.2014 - 04.2015
Motor Transport Operator
US ARMY RESERVE
07.2011 - 07.2017
B.A. Management - Business Management
Universidad Ana G Méndez- Online Campus
High School Diploma -
Bernardino Cordero Bernard
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