J Genell Silvius
Chatsworth,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service Representative position or Branch Management. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Excellent Customer Service skills. Loan specialist certification and Tax specialist certification. Branch management services, Account analysis and reports for Branch management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
World Finance
Chatsworth, Georgia
05.2023 - Current
- Provided feedback on employee performance evaluations conducted by supervisors.
- Monitored financial performance of the branch on a monthly basis.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Financial Service Representative
- Loan specialist- approval or nonapproval of loans and processing loans
- Tax specialist - advised and filed taxes for customers
- Moved up from FSR to Branch Manager
- Loan specialist certification
- Tax specialist certification
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Established and built customer relationships through targeted outreach and initiatives.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Created reports summarizing operational performance metrics for senior management review.
- Resolved escalated customer complaints in a timely manner.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Coordinated preparation of external audit materials and external financial reporting.
- Managed staff scheduling, hiring and training processes.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Conducted regular performance reviews for all employees in the branch.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
William Silvius Conxtuction
Dalton, GA
05.2019 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Entered orders into computer database system.
- Entered and received payments on accounts
Customer Service Representative
Expressway Samples
06.2016 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Entered billing accounts received and collectables.
Education
Associate of Arts - Supervision And Customer Service
Dalton State College
Dalton, GA12.2023
Skills
- Data Entry
- MS Office
- Flexible and Adaptable
- Interpersonal Communication
- Attention to Detail
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Loan specialist
- Tax specialist
- Management skills
- Customer service representative
- Branch management
Certification
- Loan specialist certification
- Tax specialist certification
- Branch management services specialist
Timeline
Branch Manager
World Finance
05.2023 - Current
Customer Service Representative
William Silvius Conxtuction
05.2019 - 12.2022
Customer Service Representative
Expressway Samples
06.2016 - 07.2019
Associate of Arts - Supervision And Customer Service
Dalton State College