Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JOHN GERALD MOORE

Independence,Kentucky

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

31
31
years of professional experience

Work History

General Manager

OPC Pest Services / Rollins
11.2020 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Assistant Director of Patient Transportation

Compass One Healthcare
08.2017 - 11.2020

I was located at the University of Cincinnati Medical Center, a Level One Trauma Center. I was responsible for the Department that transported patients throughout the Campus. I oversaw recruiting, training scheduling and coaching of all associates. I had a team of approximately 70 associates. We were able to lower the transportation turnaround time from 45 minutes to 20 minutes. This was considered best in class.

Branch Manager

EXTERMITAL TERMITE AND PEST CONTROL
12.2014 - 12.2016
  • Responsible for the day-to-day management of the Cincinnati Operation
  • Developed and managed annual operating budgets for Cincinnati Branch
  • Developed and shared best practices across the company, including an Employee Recognition Program as well as a monthly and quarterly goal setting program for technicians
  • Mentored, coached and trained Numerous team members
  • Identified inefficiencies and made recommendations for process improvements.

Branch Manager

TERMINIX INTERNATIONAL
06.1993 - 12.2014
  • I have been involved in all areas of Pest Management from sales/service to management of a staff of 50 + Associates and over $12 Million in Annual Revenue
  • I was also involved in the management of the Fleet
  • Excellent Communication, estimating, inspecting, materials, organizing, Public Speaking, safety, selling, sales, scheduling
  • I possess a great knowledge of pest identification and control measures
  • I am exceptional at planning and organizing
  • Claims Management Safety Director Technical and Safety meetings done weekly.

Education

HIGH SCHOOL DIPLOMA -

Holmes High School
Covington, KY

Morehead State University - Music Education

Morehead, Kentucky
05.1986

Skills

  • Six Sigma Certification
  • Relationship Building
  • Public Speaking
  • Communication Skills
  • Cost reduction and containment
  • Change Management
  • Inventory control
  • P&L Management

Accomplishments

    During my 30+ years I have been heavily involved in local and national issues. I have served as a Director with the OPMA Board and worked my way up to President. I was the first person in several years to be asked to serve a second term as President. I also served on the WDO, Public Policy and the Technical Committees of the National Pest Management Association. I have attended Legislative Day in Washington DC and spoken to Congressional Leadership on specific issues. I really enjoy being involved in industry issues. During my tenure at Terminix, I was Branch Manager of the Year. I also received the Terminix Award of Excellence and was named to the Presidents Club. I currently hold a Pest Control License in Ohio, Indiana and a LPCO in Kentucky.

Timeline

General Manager

OPC Pest Services / Rollins
11.2020 - 07.2024

Assistant Director of Patient Transportation

Compass One Healthcare
08.2017 - 11.2020

Branch Manager

EXTERMITAL TERMITE AND PEST CONTROL
12.2014 - 12.2016

Branch Manager

TERMINIX INTERNATIONAL
06.1993 - 12.2014

HIGH SCHOOL DIPLOMA -

Holmes High School

Morehead State University - Music Education

Morehead, Kentucky
JOHN GERALD MOORE