John Giordano
Oakland,CA
Summary
Accomplished IT Manager with 20+ years of experience in the SMB and educational sectors. Demonstrated expertise in effectively managing daily operations in a fast-paced setting and overseeing large-scale infrastructure projects. Adaptable and detail-oriented, consistently meeting deadlines and enhancing user satisfaction. Committed to empowering users by providing the necessary support to excel in their roles.
Overview
25
25
years of professional experience
Work History
IT Manager
The Scenic Route | www.thescenicroute.com
10.2010 - Current
- Developed custom solutions to address specific business technology needs to allow for rapid expansion of growing company.
- Manage network, server and computer systems, storage infrastructure, building security, and telecommunications, conducting maintenance, patching, and troubleshooting.
- Created and maintained IT security framework to manage risk and minimize vulnerabilities and support NIST compliance initiatives for federal contracts.
- Oversee department budget planning and allocation, providing transparent view of IT operating costs for company stakeholders.
- Manage vendor relationships for hardware, software, and services procurement, ensuring products that meet operational goals at competitive prices.
- Delivered strategic guidance on technology investments by conducting thorough research and presenting recommendations to senior leadership.
- Reduced downtime by promptly addressing hardware and software issues, and communicating maintenance windows, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Onboard new employees in all technical systems, and advocate for continual employee training and promotion of best practices across the organization.
- Lead a skilled IT team in providing exceptional technical support, fostering a collaborative environment and continual professional growth.
- Work with other departments to help meet technology needs and properly integrate and secure systems.
- Demonstrated familiarity with latest hardware, software and networking technology.
Owner
ByteSolid
01.2009 - Current
- Operate IT consulting/MSP business supporting small businesses.
- Provide remote and onsite support including but not limited to remote monitoring, patch management, data
protection, cybersecurity, training, repairs, upgrades, and installation of network and computer systems. - Established strong customer relationships through excellent communication, providing personalized attention, and exceeding expectations.
- Increased client satisfaction by addressing pain points, and implementing IT strategies that streamline operational processes.
Director of Instructional and Information Technology
Louisville High School
08.2005 - 06.2009
- Planned and assisted in integration of technology into school curriculum, classroom management, and reporting of student progress and achievement.
- Managed vendors during various infrastructure improvement projects including campus-wide WLAN, classroom presentation systems, copper/fiber installation and video surveillance.
- Updated computer, media, and science labs with new computer systems, software and storage hardware.
- Managed on-site datacenter, including physical servers, storage infrastructure, and backup systems.
- Responsible for network security, disaster recovery and system uptime.
- Responsible for help desk, technical support and training for 60+ staff and 500+ students.
- Managed department budget to ensure optimal use of resources while meeting institutional goals.
Technology Director
St. Mel Elementary School
08.1999 - 06.2004
- Organized vendors, donors, local businesses and corporations to fund campus-wide computer systems renovations.
- Integrated technology into school curriculum to meet current and projected future needs inline with educational standards and school mission statement.
- Planned and implemented computer studies curriculum for grades K through 8th inline with state and national standards.
- Built and supported school website allowing for teacher editing of class pages for posting of class assignments and announcements.
- Responsible for help desk, technical support and training for 50+ staff and 500+ students.
Education
Bachelor of Science - Natural Resource Recreation And Tourism
Colorado State University
Fort Collins, COSkills
Network Administration
Technical Troubleshooting
Cloud Computing
Disaster Recovery
Help Desk Administration
Information Security
IT Asset Management
Documentation Management
Virtualization
Problem-Solving
Teamwork and Collaboration
Project Management
Vendor Management
Effective Communication
Adaptability and Flexibility
Continuous Improvement
Timeline
IT Manager
The Scenic Route | www.thescenicroute.com
10.2010 - Current
Owner
ByteSolid
01.2009 - Current
Director of Instructional and Information Technology
Louisville High School
08.2005 - 06.2009
Technology Director
St. Mel Elementary School
08.1999 - 06.2004
Bachelor of Science - Natural Resource Recreation And Tourism
Colorado State University
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