Jonathan Gossert
Clarksville,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Network Engineer
Delek US Holdings
Brentwood, Tennessee
02.2021 - Current
- Collaborate with a small team to configure, deploy and manage a multitude of network switches, routers, and firewalls
- Manage Call system along with Cisco Contact Center and Cisco Unity
- Configure and replace Meraki network devices
- Configure and deploy network switches as part of a network refresh
- Implement new wireless environment utilizing cisco 9800s to move sites off Meraki devices
- Lead engineer to implement Cisco Digital Network Architecture Center (DNAC)
- Became the owner of the company’s WebEx platform and meeting solutions
- Lead a project to integrate WebEx teams and Microsoft teams to have a more unified messaging/meeting environment
- Assisted in data center migration to new equipment leveraging application infrastructure (ACI) for better network performance
- Migrated sites to SDWAN
- Lead engineer to migrate multiple sites from Cisco call manager and Shortel systems to our new cloud base VOIP solution 8x8
- Add and manage policies and network devices within Cisco Identity Service Engine to be used for TACAS sign-in
- Conducted circuit reduction efforts as part of a cost savings initiative which lead to save the business over 1.2 million dollars a year
- Voting member on our companies change control board as the network team representative
- Travel to remote sites for network installations
Desktop Support Tech
Delek US Holdings
Brentwood, Tennessee
08.2018 - 02.2021
- Company Overview: (Contract TEK Systems - Converted to FTE 05/2019)
- Configure and deploy VOIP phones for new users while managing over 500 VOIP phones within Cisco Call manager
- Configure user profiles on the call manager to be able to utilize Cisco Jabber
- Manage numerous accounts within Active Directory
- Setup and configure new equipment for incoming personnel
- Troubleshoot user issues both in-person and remotely utilizing the BOMGAR remote tool
- Work collectively with a team to troubleshoot and resolve user incidents within the Service Now ticketing system
- (Contract TEK Systems - Converted to FTE 05/2019)
Helpdesk Tier 1
CpiCardgroup
Nashville, Tennessee
05.2018 - 08.2018
- Create, manage and provision accounts within active directory
- Mange and create security groups through active directory for specific folders and access
- Provide technical support to users via phone
- Provision new systems for new hires or lifecycle replacements for current users
- Manage and add user phone extensions via Cisco Call manager and Cisco unity
- Use an in-house program to re-edit multiple card orders for reprocessing
- Troubleshoot user issues on a case-by-case bases with remote desktop utility screen connect
- Mange a ticketing system through JIRA to resolve user issues
Technical Helpdesk Tier 1
Vital Chek
Nashville, Tennessee
01.2018 - 03.2018
- Provided technical support via phone to government employees
- Manage an internal application that allows you to unlock users, reset checks, search and create orders, modify orders, and verify transactions
- Manage accounts through active directory
- Troubleshoot issues with kiosks on case-by-case basis
- Wipe and image equipment for repurpose at given locations
- Build and configure kiosks for agency specific locations
- Manage a ticketing system through JIRA to resolve tickets placed in by government employees on issues explained within the tickets
Account Security Administrator
Acadia Health Care
Nashville, Tennessee
06.2017 - 11.2017
- Create, modify and remove user accounts within Active Directory
- Create distribution lists through exchange for facilities
- Create and mage security groups for facility share drives through active directory and remote desktop
- Add, remove, and modify user access in a command line-based system called Medhost
- Handle account creation, deletion, and modification requests through an in house built ticketing system
- Create and manage lync users through lync server for instant messaging and phone extensions
Automations Supervisor
2nd Brigade Combat Team
Fort Campbell, Kentucky
10.2016 - 03.2017
- Managed and trained personnel to complete tasks given within the trouble ticket system
- Configured over 200 computers, printers and digital senders for use on an Army installation
- Troubleshoot user defined issues utilizing a trouble ticket system with higher tier technicians
- Creating user account packets for approval by Installation network managers
- Repair computer system hardware and reimage systems for installation compliance
Network Administrator/System Administrator
2nd Brigade Combat Team
Fort Campbell, Iraq
08.2015 - 10.2016
- Operated, maintained and secured tier 2 networks through a Tactical Communications Node utilizing switches and TACLANES
- Controlled organizational domain service controller (DSC), imaging server and adding new systems to the network through Active Directory with 802.1X protocols
- Configured switch maintenance VLANs to have remote access to specific equipment utilizing upgraded fiber ports
- Supporting 40 end users on three different network enclaves which include Non-Classified Internet Protocol Router (NIPR), Battlefield Information Collection and Exploitation (BICES) and Secure Internet Protocol Router (SIPR) while in an austere environment
- Implemented local organizational share drive access for better flow of information exchange between users
Main Communications Facility (MCF) Manager
Camp Arifjan
Kuwait
02.2015 - 06.2015
- Placed in charge of a multi-million-dollar building managing various server equipment accountability
- Considered the subject matter expert on the building as well as the technical specifications of the building
- Responsible for briefing many executive management personnel on the necessity and the various equipment in each room, receiving multiple awards for performance
Information Management Officer (IMO)
Camp Arifjan
Kuwait
06.2014 - 02.2015
- Created and managed elevated privilege accounts for 200-unit level IMO’s on Camp Arifjan
- Managed and Resolved hundreds of user identified issues through the ITSM Remedy 7.6 system
- Imaged and configured more than 500 user computers on three different enclaves which include Non-Classified Internet Protocol Router (NIPR) Combined Enterprise Regional Information Exchange System (CENTRIX) and Secure Internet Protocol Router (SIPR) through the System Center Configuration Manager (SCCM) servers
Network Systems Operator
4th Brigade Combat Team
Fort Campbell, Kentucky
04.2013 - 06.2014
- Worked with a six-man team to setup and maintain a tactical network supporting more than 400 users
- Implemented communications security through the use of TACLANES
- Maintained, installed and performed user level maintenance on more than 400 different workstations throughout the department’s area of responsibility
Education
Warrior Leader Course -
USARCENT NCOA
Camp Buehring, Kuwait09.2014
Nodal Network Systems Operator-Maintainer Advanced Individual Training (AIT) -
United States Army Signal Center
Fort Gordon, GA02.2011
High School Diploma -
Lakeside High School
Evans, GASkills
- Collaborative Leadership
- Experience with Cisco IOS
- Active Directory
- Database Administration
- Proficient in Microsoft Office
- Ethernet Wiring Expertise
- Meraki Network Management
- DNAC Implementation Skills
- Cisco 9800L Wireless LAN Controller
- Cisco Identity Services Engine
- Palo Alto Experience
- Experience with 8x8 Cloud Communication
- Hands-On Experience with Cisco Call Manager
- Change management
- Network monitoring tools
- Network Troubleshooting Abilities
Timeline
Network Engineer
Delek US Holdings
02.2021 - Current
Desktop Support Tech
Delek US Holdings
08.2018 - 02.2021
Helpdesk Tier 1
CpiCardgroup
05.2018 - 08.2018
Technical Helpdesk Tier 1
Vital Chek
01.2018 - 03.2018
Account Security Administrator
Acadia Health Care
06.2017 - 11.2017
Automations Supervisor
2nd Brigade Combat Team
10.2016 - 03.2017
Network Administrator/System Administrator
2nd Brigade Combat Team
08.2015 - 10.2016
Main Communications Facility (MCF) Manager
Camp Arifjan
02.2015 - 06.2015
Information Management Officer (IMO)
Camp Arifjan
06.2014 - 02.2015
Network Systems Operator
4th Brigade Combat Team
04.2013 - 06.2014
Warrior Leader Course -
USARCENT NCOA
Nodal Network Systems Operator-Maintainer Advanced Individual Training (AIT) -
United States Army Signal Center
High School Diploma -
Lakeside High School
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