Overall Professional Development
Open To Work
Hi, I’m
JESSICA GOWARD
Customer Satisfaction Management
Brodheadsville,PA
The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
George Bernard Shaw
Summary
Dynamic Sales & Marketing Leader with 15+ years of success driving revenue growth, elevating customer experiences, and leading high-performing teams. Proven track record of record-breaking results, including a 25% monthly GPCC membership increase, while excelling in negotiations, client relations, and strategic planning. Known for a collaborative, solutions-focused leadership style that inspires teams and delivers measurable impact. Recognized as a powerful communicator and community advocate with a passion for innovation and excellence. Ready to bring energy, vision, and results to your organization—starting today!
Overview
20
15
Team Development & Leadership
10
B2B, SaaS, Direct Sales Leadership
5
Brand Development Marketing
3
Non-Profit Advocacy & Management
Work History
FreelanceRemote
Content Specialist
09.2021 - Current
Job overview
- Collaborated with SEO specialists to optimize content for search engines, improving visibility by 35%.
- Designed and maintained an editorial calendar to coordinate content production and publication
- Collaborated with clients to define project goals and content requirements.
- Generated ideas for fresh content that aligns with company objectives.
- Researched industry trends and topics to inform content direction.
Wakefern Food CorporationBrodheadsville, United States
Lead Chef & Kitchen Manager
05.2019 - 08.2022
Job overview
- Managed inventory and ordering of kitchen supplies, achieving a 15% cost reduction through intense vendor negotiation and waste minimization strategies.
- Ensured food safety and sanitation standards, attaining a 100% compliance score in health department inspections.
- Established and maintained long-term partnerships with vendors, enhancing reliability and product innovation.
- Negotiated contracts with vendors, resulting in a 18% reduction in procurement costs annually.
Weis MarketsStroudsburg, United States
X-Department Manager: Hot Foods; Deli & HBC
12.2005 - 01.2018
Job overview
- Provided leadership and training to a team of 15 staff members, fostering a collaborative and efficient work environment.
- Developed and implemented inventory management strategies, reducing waste by 20% and optimizing stock levels.
- Coordinated with suppliers to negotiate favorable terms, ensuring consistent availability of fresh ingredients while maintaining budget constraints.
- Maintained compliance with health and safety regulations, achieving a 100% pass rate on all health inspections.
- Led the rebranding initiative of the prepared foods section, enhancing customer experience and boosting department's visibility.
- Resolved employee conflicts and fostered a positive work environment.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
A Sound Strategy, Inc.Stroudsburg, United States
Sales & Marketing Director
01.2009 - 01.2013
Job overview
- Led sales and marketing strategies, driving market expansion and revenue growth.
- Identified new business opportunities, resulting in significant growth in market development.
- Established and maintained long-term relationships with key clients, increasing client retention rates by 30% over two years.
- Coordinated promotional campaigns across multiple channels to boost product awareness and sales.
Greater Pocono Chamber of CommerceStroudsburg, United States
Membership Director
08.2006 - 09.2009
Job overview
- Coordinated and led membership recruitment campaigns that expanded member base by 25% in the first year.
- Established partnerships with key industry organizations to enhance member benefits and strengthen community ties.
- Led the redesign of the membership portal, resulting in a 30% increase in online renewals.
- Presented membership reports to the board of directors, providing actionable insights to guide future growth initiatives.
- Organized annual member appreciation events, boosting member morale and engagement with community activities.
- Developed and implemented strategies that increased membership retention by 15% over two years..
- Served as an advocate for members when necessary, advocating on their behalf when needed.
- Developed strategies for expanding the reach of the organization's message through social media platforms.
- Conducted outreach activities to engage potential members in a variety of settings.
Education
Northampton County Area Community CollegeBethlehem, PA, United States
Associate of Science from Business Management, Sociology
University Overview
- Currently Enrolled
- New Member of Student Representative Association
- Community Outreach Advocate
- Participating Member RSA
- Honorable Academic ReStart Recipient (2023)
- Dean's List honored recipient (2022-2023).
- Immediate Plans to transfer to East Stroudsburg University, continuing BSA towards earning MBA
- GPA: 3.87
Northampton Community CollegeBethlehem, PA
Some College (No Degree) from Business Communication
University Overview
- Continuing Education:Business Economics, Accounting, English, Marketing 101, Entrepreneurship, Business Leadership
- Member of the Business Leaders of Tomorrow, Debate, SBA jr, Networking Club
Virginia Intermont CollegeBristol, VA, United States
Some College (No Degree) from Photography
University Overview
- Nominated in top 3 in several Local & National competitions.
- Locally Published Content
- Active in photography clubs, civic council, and served as a VIC cheerleader.
- GPA: 3.0
- Ranked in Top 10% of class
- Full Scholarship Recipient- Portfolio Presentation
- Major in: Photography & Multi Media Arts
Skills
- Sales Management
- SaaS expertise
- CRM platform utilization
- Team leadership
- Project management
- Digital marketing
- Audience engagement
- Public Speaking
- Communication skills
- Content management systems
- Email marketing campaigns
- Multimedia content creation
- Brand consistency
- SEO optimization
- Website design
- Brand development
- WordPress management
- Multitasking and organization
- Mobile app development
- Podcast production
- Ultimate Customer Service Satisfaction
References
- Mr. Charles Herbert, SR., Regional Operations Manager at NYCTA, NY, United States, mediccjh@gmail.com
- Mr. Jon Ali, Food & Beverage Manager at Shoprite of Stroud, PA, United States, Ali.Jon@wakefern.com
- Mr. Stephen W Flynn, Owner and CEO of Biographics Gaming, PA, United States, mysticalworldlegends@gmail.com
Volunteer Community Engagement
- Developed leadership, event planning, and team-building skills by mentoring and creating programs.
- Collaborated with local animal shelters to support fundraising, coordinate events, and conduct community outreach.
- Built strong professional networks and contributed to community engagement initiatives.
- Participated in local advocacy projects, leveraging networking and public speaking to drive community impact.
About Me
I’m a dynamic Sales & Marketing Leader with 15+ years of experience driving revenue growth, elevating customer experiences, and building high-performing teams. Throughout my career, I’ve been recognized for breaking records—including growing GPCC membership by 25% every month—while excelling in vendor negotiations, client partnerships, and strategic planning.
What sets me apart is my ability to blend vision with action. I thrive on developing smart, efficient processes, motivating people to do their best work, and turning challenges into opportunities for measurable success. I’m known for my collaborative leadership style, strong communication skills, and passion for innovation and community impact.
🚀 I’m now seeking to bring this expertise into remote roles in customer service, marketing, or management—where I can deliver meaningful results, strengthen relationships, and contribute to organizational growth.
Let’s connect—I’d love to learn more about your team’s goals and explore how I can help achieve them.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$0/yr - $0/yrImportant To Me
Work-life balancePersonal development programsWork from home optionHealthcare benefitsCareer advancementCompany CultureAffiliations
- Project Management Institute
- Rotary International
Timeline
Content Specialist
Freelance
09.2021 - Current
Lead Chef & Kitchen Manager
Wakefern Food Corporation
05.2019 - 08.2022
Sales & Marketing Director
A Sound Strategy, Inc.
01.2009 - 01.2013
Membership Director
Greater Pocono Chamber of Commerce
08.2006 - 09.2009
X-Department Manager: Hot Foods; Deli & HBC
Weis Markets
12.2005 - 01.2018
Northampton County Area Community College
Associate of Science from Business Management, Sociology
Northampton Community College
Some College (No Degree) from Business Communication
Virginia Intermont College
Some College (No Degree) from Photography
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