Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
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Jhacianna Jefferson

Kennesaw,Ga.

Summary

Customer-focused Appliance Specialist with expertise in guiding customers through product options, financing, and installations. Skilled in driving sales, delivering exceptional service, and ensuring a seamless shopping experience. Versatile team player with proven ability to quickly adapt to different roles and departments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Appliance Specialist

The Home Depot
04.2024 - Current
  • -Engaging with customers, assessing needs, and recommending appropriate appliances, installation services, and warranty options.
  • -Achieved and exceeded individual sales goals through product expertise, upselling, and promotion of financing programs.
  • -Guide customers through the ordering process, coordinate deliveries, and resolve post-sales issues such as backorders and service requests.
  • -Maintained organized, well-stocked, and accurately priced appliance displays in alignment with merchandising standards.
  • -In Depth knowledge of appliance features, benefits, and specifications to support purchase decisions.
  • -Utilize point-of-sale systems and digital tools to process transactions and manage special orders efficiently.
  • -Collaborated with cross-functional teams, including Kitchen and Bath, Pro desk, to maximize sales opportunities.
  • -Ensure compliance with all safety guidelines, store policies, and training requirements.

Floor Staff

Regal
04.2023 - 04.2024
  • - Help customers complete purchases, locate items and theatres, and join reward programs.
  • - Restock and organize front end- operate cash register - Basic floor staff duties for both opening and closing shifts when needed

Assistant Manager

Ollies
07.2022 - 05.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Responded to customer concerns
  • Working with managers to significantly raise customer satisfaction ratings.
  • Interviewed
  • Hired
  • And trained staff associates and equipped to comply with company policies and procedures. Coached sales associates in product specifications
  • Sales incentives
  • And selling techniques
  • Significantly increasing customer satisfaction ratings. Rotated merchandise and displays to feature new products and promotions. Analyzed customer feedback and implemented strategies to improve customer experience.
  • Managed over 25+ calls day
  • Whether it was for hiring employees or dealing with customer concerns.

Assistant manager/ Freight Manager

Dollar Tree Plus
08.2021 - 06.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Responding to customer concerns.
  • Working with managers to significantly raise customer satisfaction ratings. Supervised and evaluated staff to help improve skills
  • Achieve daily objectives
  • And attain advancement. Rotated merchandise and displays to feature new products and promotions. Customers concerns when met with solution
  • Increased sales by 5%
  • Freight Management Description:
  • -Directed daily freight operations by supervising unloading, stocking, and backroom organization to ensure efficient workflow and store readiness.
  • -Led, assigned, and trained stock crew members, based on departmental needs and individual strengths, maximizing productivity.
  • -Implented safety protocols and organizing freight staging areas following best practices.

Customer Service Representative

Dominos
03.2019 - 07.2021
  • Excellent customer service skills
  • Clear and friendly communication (in-person & phone)
  • Conflict resolution & problem-solving
  • Food preparation & safety compliance
  • Order accuracy & attention to detail
  • Ability to follow recipes and store procedures
  • POS (point-of-sale) system operation & cash handling

Education

Associate of Applied Science - Associate in science of Criminal Justice

West Georgia Technical College
Carrollton, Ga.

HS. Diploma -

East Paulding High School
Dallas, GA
05-2017

Skills

  • Meeting and exceeding sales goals
  • In-depth knowledge of appliances (refrigerators, washers, dryers, ovens, dishwashers, etc)
  • Ability to explain product features, warranties, and energy efficiency
  • Upselling and cross-selling skills (eg, recommending accessories, protection plans)
  • Building relationships and trust with customers
  • Active listening to match customer needs with the right product
  • Handling concerns, returns, or complaints professionally
  • Team collaboration with associates across departments
  • Time management in a fast-paced retail environment
  • POS system operation and order processing
  • Scheduling deliveries and coordinating installation services
  • Inventory management and product availability checks

Accomplishments

  • Top 3in district for Home
    Depot Protection Plan
    Sign-ups
  • Top In Sales/Metrics for Appliances
  • Generated 19-32k in sales sold
    separately through vendors.
  • Certificate of excellence:
    Positive Sales and lead
    performance to goal (03/2025)

Certification

  • Forklift Equipment License : Exp. 2026-07-07
  • Electric Ladder
  • Ballypal Electric Pallet Jack License : 2026-05-19

Awards

  • Top 3in district for Home Depot Protection Plan Sign-ups
  • Top In Sales/Metrics for Appliances
  • Generated 19-32k in sales sold separately through vendors.
  • Certificate of excellence: Positive Sales and lead performance to goal (03/2025)

Timeline

Appliance Specialist

The Home Depot
04.2024 - Current

Floor Staff

Regal
04.2023 - 04.2024

Assistant Manager

Ollies
07.2022 - 05.2023

Assistant manager/ Freight Manager

Dollar Tree Plus
08.2021 - 06.2022

Customer Service Representative

Dominos
03.2019 - 07.2021

Associate of Applied Science - Associate in science of Criminal Justice

West Georgia Technical College

HS. Diploma -

East Paulding High School

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