JHA'CORTIER HAWKINS
West Monroe,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator
Pinnacle Family Health
05.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Collaborated with insurance providers to ensure prompt claim processing for patients.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Residential Aide
The Mansion at Colline Rouge
02.2024 - 09.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Responsible for providing personal care, companionship, and support to individuals who need assistance with daily living activities
- Engage in activities and conversations to promote mental and emotional well-being
- Follow safety protocols and procedures to ensure client safety and well-being
Sterile Processing Technician
Ochsner Health Center
05.2023 - 01.2024
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning
- Managing and maintaining inventory of sterile supplies and instruments, tracking expiration dates, and restocking as needed
- Attention to detail, adherence to strict protocols, and knowledge of sterilization techniques are essential in this role to prevent infections and contribute to overall patient safety
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
Expanded Duty Dental Assistant
Shreveport Bossier Family Dental Care
02.2023 - 05.2023
- Provided exceptional chairside assistance for various restorative procedures, affording dentists the ability to work more efficiently.
- Increased patient satisfaction by delivering gentle, empathetic, and thorough dental care.
- Streamlined dental records management by accurately updating patient files following each appointment, ensuring all relevant information was easily accessible for future reference.
- Educated patients on proper oral hygiene techniques, contributing to better overall dental health outcomes.
- Conducted thorough dental assessments to identify potential issues early, allowing for timely intervention and treatment planning.
- Developed strong relationships with patients of all ages through consistent provision of high-quality care tailored to individual requirements.
Lead Dental Assistant/Receptionist
Marquis Mobile Dental
05.2022 - 02.2023
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Peer Support Specialist
Behavioral Services of Louisiana
02.2022 - 05.2022
- Offering one-on-one support to individuals with mental health or substance use challenges, sharing personal experiences to foster understanding
- Providing resources and coping strategies, and promoting a sense of empowerment and recovery
- Collaborations with mental health professionals to create a supportive environment and contribute to the overall well-being of those they assist
Front Desk Receptionist
Laser Innovations
11.2021 - 02.2022
- Greeting and assisting guests
- Answering phone calls, directing calls to appropriate personnel, and taking messages
- Handling inquiries and providing information to the public, clients, or customers
- Managing appointments and scheduling meetings
- Performing administrative tasks such as filing, photocopying, and data entry
- Maintaining cleanliness and organization of the reception area
- Handling incoming and outgoing mail and packages
- Assisting other administrative staff as needed
Expanded Duty Dental Assistant
Taylor Dental Care
03.2021 - 06.2021
- Responsible for patient care by assisting dentist with procedures including preparing treatment room, preparing materials, instruments and equipment for patient treatment
- Responsible for coronal polishing, sealant application, fluoride application and topical anesthetic application
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Monitored patient comfort and safety during dental procedures
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
Paraprofessional
Swanson Center for Youth
01.2019 - 03.2021
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers
- Developed and implemented strategies to improve student engagement
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
Juvenile Justice Specialist
Swanson Center for Youth
01.2018 - 01.2019
- Provide security of youth and assist in application of clinical treatment in accomplishing the overall goal of evaluation and/or treatment of individuals
- Identified issues, analyzed information and provided solutions to problems
- Creates proper atmosphere on a security treatment unit which includes maintaining a safe and sanitary environment
Cashier
McAlister's Deli
10.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Residential Aide Specialist
Pecan Grove Training Center
09.2016 - 04.2017
- Maintaining a safe and clean environment, assisting with daily living activities, monitoring residents' well-being, and ensuring adherence to facility rules
- Help with recreational activities, administer medications following protocols, and collaborate with other staff members to enhance the overall quality of life for residents
Education
Associate of Science - Dental Hygiene
Southern University At Shreveport
Shreveport, LA05.2026
Technical school in Dental Assisting -
Unitech Training Academy
West Monroe, LA10.2018
High School Diploma -
Rayville High School
Rayville, LA05.2015
Skills
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Patient Care Coordination
Timeline
Dental Treatment Coordinator
Pinnacle Family Health
05.2024 - Current
Residential Aide
The Mansion at Colline Rouge
02.2024 - 09.2024
Sterile Processing Technician
Ochsner Health Center
05.2023 - 01.2024
Expanded Duty Dental Assistant
Shreveport Bossier Family Dental Care
02.2023 - 05.2023
Lead Dental Assistant/Receptionist
Marquis Mobile Dental
05.2022 - 02.2023
Peer Support Specialist
Behavioral Services of Louisiana
02.2022 - 05.2022
Front Desk Receptionist
Laser Innovations
11.2021 - 02.2022
Expanded Duty Dental Assistant
Taylor Dental Care
03.2021 - 06.2021
Paraprofessional
Swanson Center for Youth
01.2019 - 03.2021
Juvenile Justice Specialist
Swanson Center for Youth
01.2018 - 01.2019
Cashier
McAlister's Deli
10.2016 - 11.2017
Residential Aide Specialist
Pecan Grove Training Center
09.2016 - 04.2017
Associate of Science - Dental Hygiene
Southern University At Shreveport
Technical school in Dental Assisting -
Unitech Training Academy
High School Diploma -
Rayville High School
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