Jhaden Burton
Kissimmee,Florida
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
IHOP
05.2022 - Current
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations.
Shift Leader
IHOP
06.2012 - 04.2022
- Helping customers
- Taking orders
- Managing the flow or seating arrangements of customers in the restaurant
- Greeted guests and bid farewell to departing guests, presented menus and announced the server’s name
- Used the POS system to process credit card and cash transactions
- Met the needs of guests by listening to special requests and accommodating them accordingly
- Observed the dining room to monitor guest satisfaction and assisted when needed
- Seated guests, accounting for special requests and available seating
- Answered the phone to take delivery or pickup orders from callers
- Trained new team members in the policies of the establishment, all menu items, and strategies to successfully perform every task
- Worked well with kitchen, management, and serving staff to coordinate efficient service.
Manager, Crew Member
Wendy's
10.2016 - 11.2017
- Assisting customers any way needed in the restaurant
- Taking Orders
- Help manage the flow and organization of the restaurant operations
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Maintained an onsite presence to ensure the operations team met all company operational standards.
Accounting Clerk
Progressive Grocers of Jamaica Limited
05.2010 - 08.2011
- Preparation of sales reports for management
- Reconciling receivables accounts
- Utilization of the accounting system to enter daily sales and customer receipts
- Verified and posted account transactions in the general ledger
- Prepared and enter general ledger journal entries for office expenses
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
- Coded all transactions according to the internal company system to avoid errors
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
- Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate.
Education
Bachelor’s Degree - Hospitality Management
Florida International University
Miami, FL12.2025
Diploma - Operations Support And Services
Valencia College
Kissimmee, FL04.2023
Associate of Science - Restaurant and Food Service Management
Valencia College
Kissimmee, FL12.2022
Diploma - Guest Service Specialist
Valencia College
Kissimmee, FL12.2022
Diploma-Magma Cum Laude - Medical Administrative Assistant
Everest University
Orlando, FL05.2014
Skills
- Expense Tracking
- Performance Management
- Staff Development
- Performance Evaluations
- Staff Training and Development
- Team Leadership
- Time Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Conflict Resolution
- Decision Making
- Effective Communication
Certification
- CPR
- Collaborate MD Practice Management Software
- OSHA
- HIPAA
- National Certified Medical Office Assistant -NCCT
- Shift Leader Certification
- ServSafe Certification
- Guest Service Specialist
Timeline
Manager
IHOP
05.2022 - Current
Manager, Crew Member
Wendy's
10.2016 - 11.2017
Shift Leader
IHOP
06.2012 - 04.2022
Accounting Clerk
Progressive Grocers of Jamaica Limited
05.2010 - 08.2011
Bachelor’s Degree - Hospitality Management
Florida International University
Diploma - Operations Support And Services
Valencia College
Associate of Science - Restaurant and Food Service Management
Valencia College
Diploma - Guest Service Specialist
Valencia College
Diploma-Magma Cum Laude - Medical Administrative Assistant
Everest University