Successful HR leader with solid record of accomplishment in benefits management and leave administration. Good vendor relations, program leadership and analytical problem-solving abilities. Specialized in employee health and wellness, education.
Overview
17
17
years of professional experience
Work History
Corporate Benefits Manager
The Cordish Companies-Live Casino & Hotels
Hanover, MD
11.2022 - Current
Developed and administered employee benefit programs, including health insurance, 401 plans, vacation and sick leave policies, and disability benefits.
Conducted periodic audits of employee benefit records to ensure accuracy.
Researched and evaluated new benefit options to determine cost-effectiveness for the company.
Provided guidance and support to employees regarding their benefits packages.
Created communications materials such as newsletters, brochures, and presentations to educate employees on available benefits.
Managed vendor relationships with third-party providers of benefits services.
Collaborated with Human Resources staff to develop strategies to ensure compliance with federal and state laws related to employee benefits.
Led training sessions for HR personnel on topics related to employee benefits administration.
Analyzed data from surveys and focus groups to evaluate current programs and inform decisions about future changes or updates.
Assisted with the development of annual budgets for all benefit programs.
Developed procedures for tracking enrollment in various benefit plans.
Generated reports on utilization rates, costs associated with different plans.
Coordinated open enrollment periods by creating timelines, developing materials, scheduling meetings.
Responded promptly to inquiries from employees regarding their benefit plans or eligibility status.
Led classes for new and existing employees to outline benefits choices.
Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Created personnel forecasts to project employment needs.
Prepared paperwork required for termination of employment related benefit coverage.
Participated in collective bargaining negotiations as needed regarding matters relating to employee benefits.
Provided guidance to employees on the Family Medical Leave Act regulations, company policies, and procedures related to leaves of absence.
Assisted management in developing strategies for managing intermittent FMLA leaves.
Human Resources Benefits Manager
Whitman-walker Clinic
Washington, DC
01.2021 - 11.2022
Developed and administered employee benefit programs, including health insurance, 401 plans, vacation and sick leave policies, and disability benefits.
Provided guidance and support to employees regarding their benefits packages.
Created communications materials such as newsletters, brochures, and presentations to educate employees on available benefits.
Managed vendor relationships with third-party providers of benefits services.
Collaborated with Human Resources staff to develop strategies to ensure compliance with federal and state laws related to employee benefits.
Led training sessions for HR personnel on topics related to employee benefits administration.
Coordinated open enrollment periods by creating timelines, developing materials, scheduling meetings.
Responded promptly to inquiries from employees regarding their benefit plans or eligibility status.
Investigated discrepancies between reported information received from vendors and internal records.
Prepared paperwork required for termination of employment related benefit coverage.
Ensured that all documents pertaining to employee benefits were properly maintained according to legal guidelines.
Reduced health care costs by supporting insurance programs that offered low annual rates.
Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Analyzed employment-related data and prepared reports.
Compiled, reviewed and processed FMLA leave requests to ensure compliance with the Family Medical Leave Act.
Assisted in developing and administering FMLA policies and procedures.
Benefits Advisor
United States Department of Labor
Washington, DC
05.2019 - 01.2021
Conducted in-depth analyses of employee benefit plans, including health care, retirement, and other benefits.
Maintained current knowledge of industry developments relating to employee benefits regulations.
Provided ongoing customer service to clients regarding their 401K accounts.
Prepared monthly reports on 401K contributions, withdrawals, and other activities.
Handled all inquiries from participants concerning account balances, distributions, loans.
Regional Employee Benefits Director
Senior Life Insurance Company
Baltimore, MD
12.2017 - 05.2019
Recruited, trained, supervised, evaluated and mentored staff members.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Managed budgeting and financial planning processes for the organization.
Identified opportunities for improvement in operational performance metrics.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Reviewed internal reports and identified areas of risk or potential cost savings.
Developed policies and procedures to ensure compliance with corporate standards.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Coordinated resources across departments to maximize productivity levels.
Monitored market conditions and competitor activities to inform business decisions.
Served as a public spokesperson at industry events or conferences.
Assessed employee performance against established benchmarks or targets.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Managed staff, financials and key performance indicators to facilitate business operations.
Developed and presented new ideas and conceptualized new approaches and solutions.
National Benefits Account Manager
Kaiser Permanente
Rockville, MD
08.2007 - 12.2017
Provided customer service to employees regarding their benefits accounts, answered questions and resolved issues.
Created and maintained employee benefits accounts, processed enrollments, changes, terminations and cancellations.
Assisted with the development of new benefit plans and programs as needed.
Conducted annual reviews of existing benefit plans to ensure they are up-to-date with current regulations.
Prepared reports on benefit plan costs and utilization trends for management review.
Analyzed data to identify potential cost savings opportunities within the benefits program.
Developed strategies to maximize return on investment from existing benefits programs while minimizing administrative costs associated with them.
Negotiated contracts with vendors to obtain competitive pricing for products or services related to employee benefits programs.
Participated in meetings and conference calls with vendors, brokers, consultants, administrators., related to employee benefits programs.
Researched industry trends in order to keep abreast of changing laws and regulations that may impact employer sponsored health care plans.
Implemented best practices across all areas of responsibility within the Benefits department.
Assessed compliance with plan frameworks, company standards and legal statutes.
Evaluated customer needs and proposed specific benefits options.
Managed 50-60 open enrollment each year.
Delegated work to staff, setting priorities and goals.
Developed recommendations for improvement of organization's personnel policies and practices.