Jhaia Brown
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Host
Half Moon Sports Grill
07.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported needs of 60-80 - person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy.
Cashier/Cook
Wingstop
02.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Drive Thru Cashier
Wendy's
07.2022 - 08.2022
- Was in charge of drive thru through headset
- Cashier
- Customer service/ answering phone calls
- Followed food safety and sanitation guidelines at all times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean, tidy and orderly work station to uphold company standards.
Front Line Cashier
Moku Hawaiian Grill
05.2022 - 06.2022
- I was in charge of dealing with money as well as customers
- I'm well versed in customer service.
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Food maker/Cashier
Papa John's
12.2021 - 01.2022
- Cash management services
- Customer service
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Central High School
Phoenix10.2023
Skills
- Writing Skills
- Teaching
- Learning Technology
- Babysitting
- Organizational Skills
- Public Speaking
- Assist Customers
- Dining Room Management
- Menu Board Art
- Customer Service
Additional Information
For reference my employer is Shon Nunn 217-572-0596/480-706-0700
Awards
Citizenship Reward Helping others out and being a great romodel to other students! A/B Honor Roll Maintaining an A/B throughout the entire year!
Timeline
Host
Half Moon Sports Grill
07.2023 - 10.2023
Cashier/Cook
Wingstop
02.2023 - 06.2023
Drive Thru Cashier
Wendy's
07.2022 - 08.2022
Front Line Cashier
Moku Hawaiian Grill
05.2022 - 06.2022
Food maker/Cashier
Papa John's
12.2021 - 01.2022
High School Diploma -
Central High School
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