Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Jhajaira Cabrera

Algonquin,IL

Summary

Detail-oriented financial operations professional with over 10 years in office management, banking operations, and accounts payable/receivable. Expertise in developing procedures, training staff, and enhancing workflow efficiency. Bilingual in English and Spanish, committed to accuracy, confidentiality, and exceptional customer service.

Work History

Emergency Department Patient Registrar

St. Joseph Hospital
2025 - 2026
  • Registered emergency department patients, verifying demographic, identification, and insurance information to ensure accurate patient data.
  • Explained financial responsibilities, collected copayments when applicable, and coordinated with clinical staff to support efficient patient intake.
  • Processed required forms and consents while protecting confidential information and following HIPAA-related procedures.
  • Entered and reviewed patient information in electronic systems, maintaining accurate records to support effective patient care.

Office Associate / Accounts Receivable Assistant

APET
2024 - 2025
  • Processed billing and payment information in SalesPad and maintained accurate accounts receivable records.
  • Coordinated daily office operations, including scheduling, records management, correspondence, and front-desk responsibilities, to ensure smooth workflow.
  • Handled customer calls and emails, collaborating with internal teams to address account and administrative inquiries effectively.

Assistant Manager

Nail Spa
2023 - 2025
  • Coordinated daily operations, staff scheduling, customer service, payment handling, and front-desk workflow to ensure smooth service delivery.
  • Managed accounts payable and receivable records, organizing financial and operational documentation for efficient access and accuracy.
  • Coordinated staff activities and resolved day-to-day service and workflow issues to enhance team collaboration and service quality.

Office Manager

Formdrill USA Inc.
2018 - 2022
  • Managed office operations and financial administration, including accounts payable, accounts receivable, invoicing, payment tracking, and financial recordkeeping.
  • Coordinated administrative and financial activities across business functions, maintaining organized and confidential records.
  • Prepared and monitored budgets to support expense tracking and operational planning.
  • Handled month-end financial activities and reviewed account records to support accurate reporting and reconciliations.
  • Managed inventory tracking and records to ensure accuracy of inventory levels and streamline operations.
  • Created, documented, and implemented office procedures to standardize workflows; trained employees on procedures and responsibilities.

Financial Consultant

PNC Bank
2016 - 2018
  • Verified customer information and managed sensitive financial data, ensuring accuracy and adherence to privacy regulations.
  • Facilitated account openings, payments, loan services, and other regulated financial transactions to enhance customer experience.
  • Clarified banking products and processes while resolving customer inquiries and service issues to improve satisfaction.

Account / Budget Drafting Specialist

Dovenmuehle
2013 - 2016
  • Developed and implemented budget-drafting process that established consistent workflow for handling borrower budget drafts.
  • Identified process improvements, coordinated with management on procedures and agreements, and trained coworkers on new workflow.
  • Set up, modified, and canceled ACH pre-authorized budget drafts while processing related borrower and account information.
  • Responded to inquiries from clients, borrowers, and banking partners and supported accurate, timely processing.

Bank Supervisor

TCF Bank
2013 - 2014
  • Supervised daily banking operations, facilitating account openings and financial transactions while ensuring high-quality customer service.
  • Trained and guided employees on banking procedures, transaction processing, customer service standards, and confidentiality.
  • Assisted employees with procedural questions, reinforcing operational practices to maintain compliance and efficiency.
  • Handled customer concerns and operational issues while emphasizing accuracy and the protection of customer information.

Technician / Manager

Sprint
2008 - 2013
  • Diagnosed Sprint mobile device issues using testing tools and repair procedures.
  • Guided customers through device setup, activation, and basic troubleshooting, improving user satisfaction and device functionality.
  • Provided support to customers on account details, billing inquiries, payment processing, and service-related issues, enhancing customer experience.
  • Maintained accurate customer records and clarified service processes and account options, ensuring informed decision-making for customers.
  • Ensured quality control processes maintained high product standards. and maintained high level of customer satisfaction.

Education

Associate Degree - Business Administration

Elgin Community College

High School Diploma -

Dundee-Crown High School

Skills

  • Accounts Receivable (AR)
  • Accounts Payable (AP)
  • Invoice and Payment Processing
  • Reconciliations and Financial Records
  • Financial Operations
  • Budgeting
  • Month-End Activities
  • Data Accuracy
  • Confidential Information Handling
  • Customer and Stakeholder Support
  • QuickBooks
  • SalesPad
  • CRM systems
  • Microsoft Word, Excel, and Outlook
  • Meditech
  • Optum
  • OneSource
  • Process Documentation and Improvement
  • Employee Training and Supervision
  • Inventory Tracking
  • OneSource

LANGUAGES

English and Spanish — Fluent

Timeline

Emergency Department Patient Registrar

St. Joseph Hospital
2025 - 2026

Office Associate / Accounts Receivable Assistant

APET
2024 - 2025

Assistant Manager

Nail Spa
2023 - 2025

Office Manager

Formdrill USA Inc.
2018 - 2022

Financial Consultant

PNC Bank
2016 - 2018

Account / Budget Drafting Specialist

Dovenmuehle
2013 - 2016

Bank Supervisor

TCF Bank
2013 - 2014

Technician / Manager

Sprint
2008 - 2013

Associate Degree - Business Administration

Elgin Community College

High School Diploma -

Dundee-Crown High School

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Jhajaira Cabrera