Jhajnell Pardue
Sacramento,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Clipboard Health
Sacramento, USA
06.2022 - Current
- Take patient vitals (blood pressure, pulse, respiration, etc.) as needed
- Then chart results and communicate with the rest of the care team if any vitals are out of normal range
- Check patients for bruises, bedsores, and wounds
- Assist patients to maintain their hygiene by helping them with bathing, dental care, and grooming as needed
- Check and change catheter bags, help patients use the toilet, and provide and clean bedpans
- Other duties also include caring for incontinent patients by changing their briefs or pads and cleaning the patient
- Assist patients with eating and drinking as needed, tracking how much food and water patients take if necessary
- Use standard precautions and safety devices to prevent the spread of infection and disease
- Use personal protective equipment appropriately, like gloves, masks, etc
In Home Caregiver
In Home Support Services (IHSS)
Sacramento, USA
09.2020 - Current
- Helping with personal activities, such as bathing, dressing and grooming
- Light housekeeping, such as doing laundry, washing dishes and changing the bed linens
- Shopping for groceries
- Planning, preparing or serving meals
- Providing transportation to doctor's appointments
- Helping with using the toilet
- Monitoring and documenting client's condition, including checking vital signs or recording how much they ate
- Giving medication reminders
Amazon Warehouse Associate
Amazon SMF1 Fulfillment Center
Sacramento, USA
02.2020 - 09.2020
- Receive and stow inventory
- Pick and pack orders
- Load boxes into trucks for shipment
- Lift up to 22 kilograms /49 pounds
- Stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Operate carts, dollies, hand trucks, forklifts, order pickers, and other equipment to move large quantities of merchandise
- Operate powered industrial equipment (PIT)
- Climb and descend stairs (applies to sites with stairs)
- Work on a secure mezzanine at a height of up to 12 meters / 40 feet (applies to buildings with mezzanines)
CSR
Health Net, Inc. / Kelly Services
International Drive, USA
07.2019 - 03.2020
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Seasonal Quality Assurance Specialist
Silver Bay Seafoods
Valdez, USA
Current
- Monitor operations to ensure that they meet production standards
- Recommend adjustments to the assembly or production process
- Inspect, test, or measure materials
- Operate electronic inspection equipment and software
- Accept or reject finished items
- Remove all products and materials that fail to meet specifications
- Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected
Account Manager
eHealth Insurance
Gold River, USA
10.2017 - 03.2018
- Facilitate all new cases through carrier underwriting to get group to 'sold' status
- Maintain and develop client relationships
- Resolve billing, claims, and customer service issues in a timely basis
- Increase the revenue opportunities within assigned book of business by adding and cross selling ancillary products: Dental, Vision, Life, Disability, Travel/Accident policies
- Shop for Groups at time of renewal to review optional plans and benefits
- Retain Groups on eHealth's book of business; Meet customer retention goals
Education
Certified Nursing Assistant
CenterPointe Learning Institute
Sacramento, CA02-2022
GED -
Charles A Jones
Sacramento, CA08-2017
Skills
- Customer Service Experience
- Proficient with Microsoft Office Suite
- Proficient with Internet essentials
- Proficient with CRM
- Organized
- Self Motivated
- Reliable
- Flexible
- Team Player
- Warehouse experience
- Manufacturing
- Cashiering
- Typing
- Quality control
- Applied behavior analysis
- Working with people with autism
- Experience with children
Certification
- CPR/First Aid, 02/01/22, 02/01/27
- Certified Nursing Assistant (CNA), 02/01/22, 02/01/24
- RBS, 06/01/22, 06/01/25
- BLS Certification
- State Tested Nursing Assistant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Seasonal Quality Assurance Specialist
Silver Bay Seafoods
Current
CNA - Certified Nursing Assistant
Clipboard Health
06.2022 - Current
In Home Caregiver
In Home Support Services (IHSS)
09.2020 - Current
Amazon Warehouse Associate
Amazon SMF1 Fulfillment Center
02.2020 - 09.2020
CSR
Health Net, Inc. / Kelly Services
07.2019 - 03.2020
Account Manager
eHealth Insurance
10.2017 - 03.2018
Certified Nursing Assistant
CenterPointe Learning Institute
GED -
Charles A Jones