Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhalil Barnes

Astoria

Summary

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

12
12
years of professional experience

Work History

Concierge

Queens Community House
02.2019 - 06.2025
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Developed and maintained relationships with local businesses to enhance community resources for guests.
  • Coordinated logistics for community events, ensuring seamless execution and participant satisfaction.

Direct Support Professional /Unarmed Security Officer

Lynn Shelter Association
06.2020 - 01.2025
  • Provided individualized support to enhance daily living skills and promote independence.
  • Assisted clients in achieving personal goals through tailored care plans and consistent encouragement.
  • Collaborated with multidisciplinary teams to ensure comprehensive service delivery and client satisfaction.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Monitored progress and documented patient health status changes to keep care team updated.

Event Security Guard

CSC Security
09.2016 - 08.2024
  • Monitored event venues to ensure safety and security of attendees and staff.
  • Conducted thorough inspections of facilities and equipment prior to events.
  • Responded promptly to incidents, diffusing tensions and ensuring swift resolutions.
  • Collaborated with event organizers to establish security protocols tailored for each event.
  • Implemented crowd management strategies to maintain order during high-traffic events.

Cashier

McDonald's
06.2013 - 01.2024
  • Process transactions accurately and efficiently at point of sale.
  • Maintain clean and organized checkout area to enhance customer experience.
  • Assist customers with product inquiries and provide exceptional service.
  • Handle cash, credit, and debit transactions following company policies.
  • Adapt quickly to new systems and procedures for improved efficiency.

Personal Care Assistant /Home Health Aide

Ideal Home Health Care
03.2013 - 11.2019
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Collaborated with healthcare professionals to create personalized care plans tailored to individual needs.
  • Monitored and documented client progress, ensuring adherence to care protocols and timely interventions.
  • Provided emotional support and companionship to clients, fostering a trusting and positive environment.
  • Coordinated transportation arrangements for clients, facilitating access to medical appointments and social activities.

Education

High School Diploma -

LONG ISLAND CITY HIGH SCHOOL
Long Island City, NY
06-2014

Skills

  • Customer service

  • Highly adaptable

  • Strong work ethic

  • Effective problem solving

Timeline

Direct Support Professional /Unarmed Security Officer

Lynn Shelter Association
06.2020 - 01.2025

Concierge

Queens Community House
02.2019 - 06.2025

Event Security Guard

CSC Security
09.2016 - 08.2024

Cashier

McDonald's
06.2013 - 01.2024

Personal Care Assistant /Home Health Aide

Ideal Home Health Care
03.2013 - 11.2019

High School Diploma -

LONG ISLAND CITY HIGH SCHOOL

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