Summary
Overview
Work History
Skills
Timeline
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J. Halley Andrews

J. Halley Andrews

Orangevale,CA

Summary

Enthusiastic , and a knack for boosting morale Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and solid team player with upbeat, positive attitude and proven skill in establishing rapport with both customers and associates. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. 18+ years of experience in the customer service industries,

Overview

22
22
years of professional experience

Work History

Customer Service Specialist

Ferrellgas Propane
Cameron Park, CA
09.2021 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service, Produce, Multi-person

Safeway
Fair Oaks, Ca.
05.2021 - 10.2021
  • Delivered high level of customer service to patrons using active listening and engagement from multiple departments.
  • Performed Western Union, money order and lottery transactions.
  • Deescalated conflicts and recovered customer satisfaction.
  • Provided support for associate and departments needs.
  • Answered customer questions and provided store information.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.

Barista, Assistant Store Manager

Starbucks Coffee Co
12.2002 - 12.2011
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.

Skills

  • Active listener
  • Detail-Oriented
  • Customer Retention Strategies
  • Conflict resolution
  • Build Customer Trust and Loyalty
  • Verbal, nonverbal and written communication skills
  • Fast learner
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Customer Service
  • Customer Relations

Timeline

Customer Service Specialist

Ferrellgas Propane
09.2021 - Current

Customer Service, Produce, Multi-person

Safeway
05.2021 - 10.2021

Barista, Assistant Store Manager

Starbucks Coffee Co
12.2002 - 12.2011

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J. Halley Andrews