Jhalon Gasper
Houston,TX
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Driven by a results-focused approach, enhanced sales at Home Depot through expert customer service and product knowledge, while at UPS, I improved package handling efficiency. Skilled in database security and active listening, I excel in fast-paced environments, demonstrating significant achievements in customer satisfaction and operational improvements.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Home Depot
03.2023 - 04.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Air Package Handler
United Parcel Service, UPS
01.2023 - 12.2023
- Minimized loss incidents involving packages under my care through diligent attention to detail while scanning labels or manually entering data into tracking systems.
- Fostered strong working relationships with team members leading to improved cooperation during peak periods of operation.
- Expedited package flow within the distribution center through effective conveyor system management and monitoring.
- Demonstrated exceptional punctuality and attendance, ensuring consistent coverage of essential tasks during designated shift hours.
Advanced Repair Agent
Best Buy, Geek Squad
06.2021 - 02.2022
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
- Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
- Demonstrated adaptability by quickly learning new technologies as they emerged within the market.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Education
Associate of Science - Cybersecurity
Lone Star College System
Kingwood,TX05.2024
High School Diploma -
Humble High School
Humble, TX05.2018
Skills
- Goal-Oriented
- Network Security
- Access Control
- Database Security
- Software Deployment
- Customer Service
- Active Listening
- Data Entry
- Critical Thinking
- Customer Support
- Data Mining
- Workplace Safety
Timeline
Customer Service Sales Representative
Home Depot
03.2023 - 04.2024
Air Package Handler
United Parcel Service, UPS
01.2023 - 12.2023
Advanced Repair Agent
Best Buy, Geek Squad
06.2021 - 02.2022
Associate of Science - Cybersecurity
Lone Star College System
High School Diploma -
Humble High School