Summary
Overview
Work History
Education
Skills
Job Readiness for K2 Services
Timeline
Generic

Jhalyn Greene

Cincinnati

Summary

Reliable and solutions-driven professional with 20+ years of experience in customer-facing technical roles, delivering responsive remote support and resolving hardware/software issues with clarity and empathy. Strong communicator and natural problem solver, known for staying composed under pressure and handling high volumes of support requests across diverse environments. Seeking to bring proven remote troubleshooting, accurate documentation, and collaborative energy to a fast-paced Service Desk team.

Service desk professional with strong background in technical support and excellent customer service. Proven track record of resolving complex issues and ensuring seamless IT operations. Highly collaborative and adaptable, with focus on achieving team goals and improving user satisfaction.

Overview

5
5
years of professional experience

Work History

Surveyor / Revit Drawer

Red Leonard Associates
07.2023 - 06.2025
  • Performed field calculations to complete assessments.
  • Gathered, organized and modeled data for reports and presentations.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.

Sales Representative

CBD American Shaman
02.2022 - 06.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking,
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

IT Consultant

UITS Support Center
01.2020 - 10.2021
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Media Arts And Science

Indianapolis University-Purdue University
Indianapolis, IN
05-2018

Skills

  • - First-call resolution and remote troubleshooting via phone, email, and chat
  • - Hardware/software issue identification, diagnosis, and escalation
  • - Effective communication: verbal, written, and typed support interactions
  • - Customer service excellence with guest complaint resolution experience
  • - Accurate ticketing and documentation with attention to detail
  • - Multitasking in fast-paced environments while prioritizing tasks
  • - Strong critical thinking and strategic problem-solving skills
  • - Demonstrated team player with reliable attendance and shift flexibility

Job Readiness for K2 Services

  • - Comfortable working 2nd/3rd shift and weekends
  • - Proficient in supporting clients remotely using clear, professional communication
  • - Ready to complete onboarding and contribute immediately after training
  • - Willing to install mobile device management software as required

Timeline

Surveyor / Revit Drawer

Red Leonard Associates
07.2023 - 06.2025

Sales Representative

CBD American Shaman
02.2022 - 06.2023

IT Consultant

UITS Support Center
01.2020 - 10.2021

Bachelor of Science - Media Arts And Science

Indianapolis University-Purdue University

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