Jhame Neil

Greeted guests at front desk and engaged in pleasant conversations while
managing check-in process.
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Maintained organized and clean front office area to create professional and
welcoming environment for visitors and employees.
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• Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at
the front desk.
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Managed high-volume phone calls, directing inquiries to appropriate personnel for
prompt resolution.
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• Collected room deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts
or doublebookings.
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Enhanced customer satisfaction by providing efficient and professional front desk
services.
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Developed strong working relationships with team members, fostering a positive
work environment.
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Resolved customer issues quickly and notified supervisor immediately when
problems escalated.
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• Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business
information.
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Enhanced guest experience by maintaining welcoming and organized reception
area.
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Resolved billing discrepancies promptly with thorough attention to detail,
fostering trust between clients and the organization.
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Maintained accurate records of visitor logs for security purposes and compliance
with company policies.

• Ensured safety and comfort of customers onboard aircraft.
Verified aircraft and passenger compliance with policies, regulations, and safety
guidance.
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• Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during
flights to promote smooth operations.
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Greeted passengers, assisted with carry-on baggage storage and delivered onboard
announcements.
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Clearly explained and demonstrated safety and emergency procedures to
passengers prior to takeoff.
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Performed pre-flight safety checks to verify oxygen masks, life jackets and other
emergency equipment in good working order.
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Demonstrated proper use of safety equipment and seatbelts to inform and educate
passengers prior to takeoff.
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Answered passenger questions and provided solutions to issues arising during
flights.
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Served beverages and food items from refreshment carts and provided information
about in-flight offerings to passengers.
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Demonstrated flexibility and adaptability amidst schedule changes, delays, or
challenging situations while maintaining a positive attitude.
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Maintained a safe cabin environment by conducting pre-flight safety checks and
adhering to FAA regulations.

• Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Responded to requests from patrons for linens and toiletries.