Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhamica Bowmn

Parrish,FL

Summary

Knowledgeable Billing Representative familiar with accounting practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 10+ years of experience and the drive to excel in all areas.

Overview

8
8
years of professional experience

Work History

Billing Representative

1-800Accountant
12.2018 - Current
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Received incoming information and entered into database system.
  • Performed quality assurance evaluations of processes and previous bills.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Processed and verified invoices to secure accuracy of billing information.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Monitored customer accounts to identify and rectify billing issues.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.

Medical Appointment Scheduler

Humana
06.2018 - 12.2018
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Followed up with patients to reschedule missed appointments.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.

Women Shoes Specialist

Dillards Department Store
05.2017 - 09.2018
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Store Manager

Shu Shop
05.2016 - 05.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Education

Bachelor of Arts - Fashion Design

Sanford-Brown College/IADT School College of Desig
Tampa
06.2015

General Ed

Indiana State University
Terre Haute, IN
06.2011

Skills

  • Customer Service
  • Microsoft/ Photoshop/ Illustrator
  • Bilingual- Italian
  • Leadership
  • Sales
  • Management
  • Data Entry Expertise
  • Payment Collection

Languages

Italian
Native or Bilingual

Timeline

Billing Representative

1-800Accountant
12.2018 - Current

Medical Appointment Scheduler

Humana
06.2018 - 12.2018

Women Shoes Specialist

Dillards Department Store
05.2017 - 09.2018

Store Manager

Shu Shop
05.2016 - 05.2017

Bachelor of Arts - Fashion Design

Sanford-Brown College/IADT School College of Desig

General Ed

Indiana State University

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Jhamica Bowmn