Jhamila Muhammad
Summary
Server/Bartender with over three years of experience excelling in fast-paced hospitality environments. Demonstrates proficiency in customer service, strategic planning, and team building, consistently enhancing guest satisfaction and streamlining operations. Skilled in cash handling and sales techniques, adept at boosting team productivity and customer engagement through meticulous service strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Wind Creek Casino
10.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Server/ Event Bartender
The Palm Chicago
09.2023 - Current
- Exceeded sales goals through strategic client engagement and product knowledge.
- Managed project timelines meticulously, ensuring on-time delivery.
- Enhanced team productivity by fostering a collaborative and supportive work
environment.
- Boosted customer satisfaction by implementing efficient service strategies.
- Streamlined beverage service, reducing wait times and enhancing guest experience.
Bartender
On The Rocks Sportsbar
03.2023 - 08.2024
- Managed bar operations, ensuring top-notch service and inventory accuracy.
- Boosted customer satisfaction through innovative cocktail crafting and prompt
service.
- Eagerly engaged with guests to enhance dining experience, leading to repeat visits.
- Trained new staff on bar protocol, fostering a supportive and knowledgeable team
environment.
Server/ Bartender
Cajun Boil and Bar
08.2021 - 03.2023
- Eager to embrace challenges and enhance team success with proactive problem-
solving.
- Boosted team efficiency by skillfully managing both serving and bartending duties.
- Maintained meticulous accuracy in monetary handling, management and processing.
- Delivered exceptional service, consistently receiving positive customer feedback.
Education
Bachelors - Finance
Eastern Illinois University
Charleston, IL12.2020
High School Diploma - undefined
Thornwood High School
South Holland, IL05.2016
Skills
- Customer Service
- Strategic Planning
- Team Building
- Problem Solving
- Cash Handling
- Sales Techniques
Certification
- Basset Certification
- Food Handlers License
- IGB License
Timeline
Food and Beverage Attendant
Wind Creek Casino
10.2024 - Current
Server/ Event Bartender
The Palm Chicago
09.2023 - Current
Bartender
On The Rocks Sportsbar
03.2023 - 08.2024
Server/ Bartender
Cajun Boil and Bar
08.2021 - 03.2023
High School Diploma - undefined
Thornwood High School
- Basset Certification
- Food Handlers License
- IGB License
Bachelors - Finance
Eastern Illinois University
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