Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhamilly Santos

Marlborough,MA

Summary

Trabalho como atendente no Pruller Restaurant, onde ajudei a melhorar a experiência dos clientes e aumentar a fidelidade deles. Tenho facilidade para resolver problemas, mesmo em situações de pressão, sempre com empatia e atenção. Também sou bom em lidar com caixa e garantir que tudo funcione de forma organizada e eficiente.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Pruller Restaurant
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Atendente

Pruller Restaurant
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Mini Bites
03.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Graduate Certificate -

Marlborough High School
Marlboro, MA

Skills

    Resolução de conflitos

    Organização e pontualidade

    Trabalho em equipe

  • Excelente comunicação
  • Lidava com caixa e controle de pagamentos
  • Idiomas
  • Português: Nativo
  • Inglês: Intermediário-Avançado (boa comunicação verbal e escrita)

Timeline

Atendente

Pruller Restaurant
07.2023 - Current

Cashier

Mini Bites
03.2022 - 08.2022

Customer Service Representative

Pruller Restaurant

Graduate Certificate -

Marlborough High School

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Jhamilly Santos