Jonathan Hamilton
Boston,MA
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Unarmed Security Officer
Whittier Street Health Center
Boston, MA
05.2011 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Handled sensitive information in a confidential manner.
- Explained policies and procedures to visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Scheduled space or equipment for special programs, meetings and conferences.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained high levels of alertness throughout shifts.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
Express Service Technician
Honda Cars of Boston
Boston, MA
12.2018 - 12.2019
- Inspected vehicles for damage and reported any discrepancies to the supervisor.
- Provided excellent customer service to ensure customers were satisfied with their experience.
- Ensured compliance with safety regulations while performing maintenance tasks.
- Kept up-to-date on new technologies and advancements in the automotive industry.
- Utilized specialized tools such as diagnostic equipment to identify problems quickly and accurately.
- Attended regular training sessions to stay abreast of changes in technology.
- Cleaned work areas regularly according to safety protocols.
- Assisted other technicians when needed during complex repairs.
- Tested parts and systems to ensure they are working properly.
- Maintained accurate records of all services performed on each vehicle.
- Replaced worn or broken parts as needed.
- Performed general maintenance on machinery and equipment to prevent malfunctions.
General Merchandiser
Stop & Shop
Woburn, MA
06.2007 - 06.2009
- Organized product displays in retail stores according to company guidelines.
- Developed and implemented merchandising strategies to increase sales.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Assisted customers with product selection and answered inquiries about product features.
- Created innovative visual merchandising concepts for store windows and interior displays.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Education
Certificate of Completion of Automotive Technology - Automotive Technology
Benjamin Franklin Institute of Technology
Boston, MA06-2018
Skills
- Customer Service
- Team Collaboration
- Scheduling appointments
- Verbal and written communication
- Customer assistance and interaction
- Inventory Control
- Call Routing
- Telephone Etiquette
Affiliations
- Playing Basketball
- Working on Vehicles
- Moving Furniture
- Private Security when needed
Accomplishments
- Certificate of Completion of Automotive Technology
- 2005 BNBL Basketball Champion
- Honored by Mayor Thomas Menino in 2002 for an MLK Art piece
Certification
- Certificate of Completion of Automotive Technology
- High School Diploma
- CPR Certified
Languages
English
Professional
Timeline
Express Service Technician
Honda Cars of Boston
12.2018 - 12.2019
Front Desk Receptionist/Unarmed Security Officer
Whittier Street Health Center
05.2011 - Current
General Merchandiser
Stop & Shop
06.2007 - 06.2009
Certificate of Completion of Automotive Technology - Automotive Technology
Benjamin Franklin Institute of Technology
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