Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jhamique Boyd

Summary

Outgoing business representative offering superb customer service proficiency and passion for succeeding sales goals. Result-oriented professional, specializing in troubleshooting, culinary and sales. Always have an optimistic attitude in the workplace while also completing all responsibilities as fast and efficient as possible with unique ability to relate to diverse clients and close high dollar deals.

Maintenance professional with proven track record in efficiently managing maintenance operations. Known for ensuring optimal performance of equipment and facilities through effective maintenance strategies. Highly dependable team player with focus on adaptability and result-oriented collaboration. Skills include troubleshooting, preventive maintenance, and team leadership.

Overview

10
10
years of professional experience

Work History

Team Crew Member

McDonald's
07.2015 - 07.2016
  • Maintain sanitation, health, and safety in work area.
  • Sanitized food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operated large volume cooking equipment such as grill, oven and deep frying station.
  • Acquired food and beverage orders and received payment simultaneously.
  • Measured ingredients required for specific food items being prepared.
  • Clean, stock and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders concurrently.
  • Prepared and served beverages such as coffee, fountain and specialty drinks.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Established or identify prices of goods, services or admission and calculate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering the establishment.
  • Answer customer questions, and provide information on procedures or

Verizon Customer Service Representative

Xerox: Verizon Customer Care Center
07.2016 - 10.2016
  • Educated customers on ways to reduce their monthly phone bill while also minimizing their data consumption in order to prevent overage fees, clarifying any confusion a customer might have had towards the bill, account or any verizon product.
  • Resolved any issues a customer may have had regarding their verizon product.
  • Worked with detailed office and warehouse records, using computers to enter, access, search and retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims, accessing prepaid account, troubleshooting, adding or removing MDN holders from existing accounts, blocking and changing MDN's and adding or removing additional features from the account.
  • Prepare insurance claim forms or related documents and review them for complement.
  • Deliver prepared sales talks reading from scripts that describe products and services or to make a donation.
  • Obtain customer information such as name, address and payment method for the orders placed by the customer.
  • Answered phone calls from potential customers who were solicited by advertisements.

Contract Cleaner/Housekeeper

Dynasty Condo's
01.2017 - 03.2017
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Communicated effectively with clients to address their specific needs and concerns regarding cleanliness levels.
  • Categorized laundry received by clients based on fabric type.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Custodial Assistant

Colorado College
05.2017 - 07.2017
  • Upheld school safety standards through regular sanitization of high-touch surfaces in classrooms, restrooms, and common areas.
  • Enhanced cleanliness and sanitation by consistently performing thorough cleaning of assigned areas.
  • Contributed to a safer environment for staff and visitors by promptly addressing spills and hazards.
  • Performed minor maintenance repairs as needed, contributing to the longevity of facility equipment and furnishings.
  • Preserved outdoor appearances by sweeping walkways, removing debris from entrances, and maintaining landscaping elements as necessary.
  • Facilitated event setups by arranging furniture according to specified layouts for various gatherings or meetings.

Duburrer/Metal Grinder

Micro Metals, Inc.
07.2017 - 09.2017
  • Communicated effectively with supervisors and coworkers, fostering a positive work environment based on collaboration and teamwork.
  • Optimized machine set-up times by developing an organized system for tooling storage that reduced changeover time between jobs.
  • Complied with federal regulations regarding hazardous materials handling, ensuring a safe work environment for all employees involved in the grinding process.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
  • Repaired damaged items using different chemicals and tools.
  • Increased workplace safety through diligent adherence to company policies and procedures.

Busboy/Line Cook

Rio Mambo
01.2018 - 02.2019
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
  • Effectively prioritized tasks based on urgency while maintaining composure under pressure in a fast-paced environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
  • Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Account Manager

Southern Event Management
01.2019 - 02.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
  • Created proposals for new and repeat customer business transactions.
  • Trained peers and management team on internal system supports and implementation plans.
  • Created sales contacts with on- and off-premise accounts.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Collaborated with sales associates to drive sales and meet monthly targets consistently.
  • Managed a team of sales representatives to ensure consistent achievement of monthly sales targets.
  • Trained and developed sales team members for improved customer service and sales performance.

Restaurant Team Member

Burger King
04.2020 - 12.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Manager

Taco Bell Restaurant
01.2024 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Line Cook

Applebee's Grill + Bar
07.2024 - 04.2025
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Maintenance Manager

McDonald's Restaurant
02.2025 - Current
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

High School Diploma - Graphic Design

Webster Schroeder High School
Webster, NY
06.2016

Skills

  • Great team player
  • Critical Thinking
  • Active Listener
  • Profound time management
  • Light and Heavy Food Preparation
  • Knowledge of computers and electronics
  • Troubleshooting
  • Customer service experience
  • Grounds maintenance
  • Inventory monitoring
  • Decision-making
  • Computer skills

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Crafting and DIY Projects
  • Drawing and Painting
  • Interior Design
  • Bread Making
  • I like working with my hands and fixing things
  • Astrology
  • Strategy Games

Timeline

Maintenance Manager

McDonald's Restaurant
02.2025 - Current

Line Cook

Applebee's Grill + Bar
07.2024 - 04.2025

Manager

Taco Bell Restaurant
01.2024 - 07.2024

Restaurant Team Member

Burger King
04.2020 - 12.2023

Account Manager

Southern Event Management
01.2019 - 02.2020

Busboy/Line Cook

Rio Mambo
01.2018 - 02.2019

Duburrer/Metal Grinder

Micro Metals, Inc.
07.2017 - 09.2017

Custodial Assistant

Colorado College
05.2017 - 07.2017

Contract Cleaner/Housekeeper

Dynasty Condo's
01.2017 - 03.2017

Verizon Customer Service Representative

Xerox: Verizon Customer Care Center
07.2016 - 10.2016

Team Crew Member

McDonald's
07.2015 - 07.2016

High School Diploma - Graphic Design

Webster Schroeder High School

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