Jhamir Trott
San Antonio,TX
Summary
Results-driven professional with Significant experience in optimizing operations, reducing costs, and improving efficiency. Proven track record of successfully managing end-to-end supply chain processes, from procurement to distribution. Skilled in analyzing data, identifying opportunities for process improvement, and implementing strategic solutions to enhance supply chain performance. Strong leadership abilities, adept at collaborating with cross-functional teams and stakeholders to drive operational excellence. Committed to delivering exceptional customer service and maintaining strong supplier relationships. Seeking a challenging supply chain management role to leverage my expertise in driving operational efficiency and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Logistics Associate
Microsoft/Apex Systems
09.2023 - Current
- Invest in daily safety briefings, completed required training aligned to the role and workload including safety training that complies with safety procedures around PPE (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
- Identifies and manages existing and emerging risks that stem from business activities and the job role
- Analyze assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
- Responsible for maintaining systemic inventory movements to match material flows and help identify potential issues that may impact department workflow
- Performed standard processes and procedures that comply with Global Data Center Operations and reconcile item mismatch issues that keep material from consuming on units
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
- Initiated or assist with the procurement of materials throughout various stages of the life cycle.
Business System Analyst
Corewell Health
10.2022 - 06.2023
- Verify and resolve technical problems and production issues through troubleshooting techniques
- Provide expertise to create reporting and analysis that improves and automates the financial data collection process
- Support finance in remediation efforts to include tracking and monitoring and assist in the fulfillment of Issues and CAPs documents by providing appropriate artifacts to support closure
- Interpret data using sound statistical methods while considering how the data can tell a story for an audience with a different area of expertise
- Research experience in a financial services organization to include dispute processing and/or conflict resolution
- Support business testing for post release activities to ensure negative impacts are identified quickly and have the tasks of opening issues and documenting on the Incident Tracker
- Conducted cash operation activities, review account analysis statements for accuracy and resolve discrepancies
- Maintain and coordinate standby letter of credit program
- Spearheaded stakeholder conversations to discuss the implications of applications of new/differing technology with the current business environment in mind
- Follows written risk and compliance policies, standards, and procedures for business activities
- Utilizes growing knowledge of Federal Regulation & HIPPA to accurately identify issues and determine the best solution to recover funds
- Coordinate financial administration function, which includes reconciling monthly financial reports, processing finance service changes/or Identify potential fraud, by assessing the validity and applicability of previous/similar experiences, obtaining required legal documentation, and overseeing security administration of user access and entitlements to finance portals.
Database Application Developer
PFC USA
02.2022 - 11.2022
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Initiated and debugged reports using Microsoft SSRS Reports and Crystal Reports
- Extract relevant data from enterprise data storage systems by using Structured Query Language (SQL) and other available tools and techniques
- Designed, develop, code, and tested systems to understand best delivery of IT products and services by using front-end, back-end, and full-stack engineering- C#, Python, & Java
- Performed basic SSIS (SQL Server Integration Services) work including ETL (Extract, Transform, Load) processes and data migration tasks
- Manually collect and provide information systems for processes that do not have robust systemic reporting to ensure adherence to regulations and timeliness timeframes.
Customer Service Representative/Shift Lead
Arby’s Restaurant /Love’s Travel Stop
05.2020 - 06.2021
- Exhibited exceptional customer service and maintained an average mystery shop grade of 85+
- Regulated inbound merchandise and outbound merchandise within food shelf-life protocols
- Created end of day reports within Excel to determine productivity and daily accomplishments set by the General Manager
- Facilitate daily cash management functions including, but not limited to, analyzing daily cash position, establishing a record of profit based on cash performance, and conducting promo transaction-based on research and resolving issues
- Capitalized on leadership development opportunities by training new or existing employees on hard/soft skills and impacting the drive-thru and dining turnover rate by 15%.
Resource/Network Management
Alamo College, Northwest Vista College
08.2017 - 07.2018
- Planned, developed, and implemented systems for the acquisition, storage, and retrieval of data
- Assisted executive management in the annual review, preparation, and administration services with office furniture, network replacement, and supply removal for workspaces
- Compiled end of day reports detailing assignments completed or generated schemes to help with responsibilities for other associates
- Established and maintained standard work instructions for team members for on-campus sites into a digestible report to see distribution of furniture, manage overflow, or specialization of appliances for ADA patients
- Adhered to and promoted the environmental, health, and safety policies of the company.
Education
BBA - Management Information Systems
Prairie View A & M University
Prairie View, TX05-2021
Skills
- Logistics Analysis
- Transportation Management
- Stock Replenishment
- Documentation Management
- Materials Handling
- Inventory Control
- Purchase Orders
- Shipment Tracking
- Supply Chain Operations
- Inventory Management
- Database Migration
- Data Modeling
- Performance Tuning
- Continuous Integration
- Microsoft SQL Server
- Big Data Technologies
- Database Design
- Information Systems Management
- Database Analysis
- Python
- Writing Queries
- Cost-Benefit Analysis
- Strategic Planning
- Business Planning
- KPI Tracking
- Data Analysis
- Data Mining
- Customer Needs Assessment
- Business Process Improvement
- Quality Assurance
- Human Resources Information Systems (HRIS)
- SAP
- Microsoft Office Suite
- HTML and CSS
- Pivot Tables
- Production Scheduling
- Equipment Troubleshooting
- Training Assistance
- Complaint Resolution
- Decision-Making Capabilities
- Account Management
Qualifications Summary
I am a self-starter with a demonstrated track record for yielding results, meeting commitments/deadlines, and producing high quality work. I have excellent communication skills and I am able to relate to all levels of management, peers, and customers. I have successfully demonstrated proficiency and excellence in the following areas/systems: English (Fluent), Public Speaking, Time Management, Work in Limited Space, Critical Thinking, Easily Adaptable, Microsoft Office Suite (Proficient in Excel, Word, PowerPoint, Access), Charismatic Leader, 75 wpm on QWERTY keyboard, MySQL (Proficient), HTML (Intermediate), Easily Adaptable, JavaScript (Intermediate), Linux, Front-End & Back-End Development, Cloud Management, Python, SAS, Problem Solving, Workday (Advanced), Adobe Analytics, Work with Cross Functional Teams, Jira (Intermediate), Git (Intermediate), Business Analysis (Proficient), Software Development Methodologies, C#, C++, SAP (Intermediate), Reg Z & E, HIPPA
Timeline
Logistics Associate
Microsoft/Apex Systems
09.2023 - Current
Business System Analyst
Corewell Health
10.2022 - 06.2023
Database Application Developer
PFC USA
02.2022 - 11.2022
Customer Service Representative/Shift Lead
Arby’s Restaurant /Love’s Travel Stop
05.2020 - 06.2021
Resource/Network Management
Alamo College, Northwest Vista College
08.2017 - 07.2018
BBA - Management Information Systems
Prairie View A & M University
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