Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Jhamya Alston

West Columbia

Summary

Dynamic and results-driven professional with a strong background in customer service at Food Lion Grocery. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and team collaboration, consistently achieving operational goals while maintaining a positive work environment. Committed to delivering excellence in every interaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Food Lion Grocery
05.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Marketing Assistant

Winthrop Athletics
09.2024 - 04.2025
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Conducted competitive analysis studies to help inform strategic positioning decisions within the marketplace.
  • Increased brand awareness by developing and executing targeted marketing campaigns.

Crew Member

Sonics Drive In
01.2023 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Night Shift Lead

Dunkin' Donuts
06.2021 - 07.2022
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
  • Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
  • Collaborated closely with quality control teams to maintain high-quality standards throughout nighttime operations.
  • Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
  • Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
  • Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates during the night shift.

Cashier

Chick-fil-A
12.2020 - 06.2021
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Social Work

Winthrop University
Rock Hill, SC
05-2027

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Written and verbal communication

Certification

  • First Aid/CPR Certified

Timeline

Cashier

Food Lion Grocery
05.2025 - Current

Marketing Assistant

Winthrop Athletics
09.2024 - 04.2025

Crew Member

Sonics Drive In
01.2023 - 08.2024

Night Shift Lead

Dunkin' Donuts
06.2021 - 07.2022

Cashier

Chick-fil-A
12.2020 - 06.2021

Associate of Science - Social Work

Winthrop University

Similar Profiles

CREATE PROFILE