JHANAYKA MARIN
5400 NW 159TH ST APT 316 Miami LAKES,Florida
Summary
Dynamic Chocolate Maker at SPECIAL FRUIT ARRANGEMENTS with a proven track record in quality control management and customer satisfaction. Leveraged strong communication skills to enhance product offerings, streamline inventory, and exceed production goals, contributing to increased sales during peak seasons. Passionate about continuous learning and collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Chocolate Maker
SPECIAL FRUIT ARRANGEMENTS
12.2024 - Current
- Collaborated on the creation of limited-edition specialty chocolates tied to holidays or other notable events, driving up sales during peak seasons.
- Implemented quality control procedures to maintain product consistency and uphold brand reputation.
- Improved customer satisfaction by promptly addressing feedback and making necessary adjustments to products.
- Ensured compliance with all health department regulations, maintaining a clean and organized workspace at all times.
- Streamlined inventory management, reducing waste and minimizing ingredient costs.
- Reduced production time by optimizing equipment usage and workflow processes within the facility.
- Consistently met or exceeded production goals through diligent work ethic and effective time management skills.
Insurance Agent
Manager,supervisor
11.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
ESTE MUCHO PERRO
CUSTOMER SERVICE
03.2023 - 07.2023
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cook's Assistant
DON RODONE
11.2019 - 02.2021
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - RELACIONES INDUSTRIALES
UNIVERSIDAD CATOLICA ANDRES BELLO
VENEZUELA - CARACAS03-2016
Skills
- Strong communication skills
- Team leadership
- Continuous learning mindset
- Quality control management
- Food safety standards
- Recipe formulation mastery
- Artisanal chocolate production
- Efficient time management
- Collaborative work ethic
Timeline
Chocolate Maker
SPECIAL FRUIT ARRANGEMENTS
12.2024 - Current
ESTE MUCHO PERRO
CUSTOMER SERVICE
03.2023 - 07.2023
Insurance Agent
Manager,supervisor
11.2021 - Current
Cook's Assistant
DON RODONE
11.2019 - 02.2021
Associate of Science - RELACIONES INDUSTRIALES
UNIVERSIDAD CATOLICA ANDRES BELLO
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