Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhanee Wilson

Philadelphia,Pennsylvania

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Resident Care Aide

Path INC
01.2024 - Current
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Followed nutritional plans to prepare optimal meals.

Lead Direct Support Professional

Merakey Behavioral Health
09.2020 - 01.2024
  • Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
  • Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
  • Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
  • Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.

Customer Service Representative

Colonial Penn Insurance
06.2013 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Furness Horace High School
Philadelphia, PA
06.2012

Skills

  • Compassionate Caregiving
  • Clinical Documentation
  • Patient Care
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Behavioral support
  • Community Integration
  • Client Advocacy

Timeline

Resident Care Aide

Path INC
01.2024 - Current

Lead Direct Support Professional

Merakey Behavioral Health
09.2020 - 01.2024

Customer Service Representative

Colonial Penn Insurance
06.2013 - 09.2020

High School Diploma -

Furness Horace High School

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Jhanee Wilson