JHANEL WILLIAMS
The Bronx,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Server/Restaurant Hostess
National House of Pancakes
Myrtle Beach, SC
04.2023 - 12.2024
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Customer Relations Representative
Unicomer Jamaica Limited T/A Courts Jamaica Limited
Kingston, Jamaica
06.2021 - 03.2023
- Assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries
- Liaison with relevant departments to resolve customers' issues
- Updated records with all interactions and customers transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
Junior Administrative Assistant
FIDCOM Limited
Kingston, Jamaica
11.2019 - 10.2020
- Prepared Purchase Orders and Work Orders for multiple suppliers for property renovations
- Maintained inventory of office supplies by checking stock and ordering new supplies as needed
- Cross-checked invoices and purchase orders to ensure accuracy
- Planned and coordinated company events, including associated travel and logistical arrangements
- Assisted with onboarding staff
- Liaised between clients and vendors and maintaining effective lines of communication
Hostess | Waitress | Cashier
Quietside Cafe
Southwest Harbour, ME
06.2019 - 08.2019
- Provided exceptional customer service to the discerning clientele by greeting them and assisting with menu selection
- Entered orders into a POS system in a timely manner
Junior Administrative Assistant
FIDCOM Limited
Kingston, Jamaica
01.2019 - 05.2019
- Prepared Purchase Orders and Work Orders for multiple suppliers for property renovations
- Maintained office supplies inventory and filing system
- Cross-checked invoices and purchase orders to ensure accuracy
- Assisted with event planning
- Liaised between clients and vendors
Brand Advocate
Hinduja Global Solutions
Kingston
11.2018 - 01.2019
- Researched the board certificates, education, active licenses and other relevant details for medical doctors
- Updated client profiles in database to maintain accuracy
- Validated client demographic and credentialing information
Social Club Coordinator
Fidcom Limited
03.2017 - 04.2018
- Planned events for 25 - 30 staff members
- Booked venues for staff trips
- Managed attendees at club events
Accounts Payable Assistant | Relief Receptionist
FIDCOM Limited
Kingston, Jamaica
09.2015 - 04.2018
- Facilitated the timely disbursement of payments
- Maintained vendor files to expedite payment processing
- Ensured records were well organized and easily searchable
Stage Management Assistant
Shaggy & Friends Concert
Kingston, Jamaica
01.2018
- Ensured that artistes performances were in accordance with the time allotment
- Managed artistes' media interviews
Education
Bachelor of Business Administration - Marketing Major
University of Technology
06.2023
High School Diploma -
The Queen's School
06.2014
Skills
- Issue resolution
- Customer service
- Data entry
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Sage ERP Accpac
- Proficient in Farvision
- Proficient in CoSACS
- Time management
- Multitasking
References
Available upon request
Volunteer Experience
- Social Club Coordinator, Fidcom Limited, 03/01/17, 04/30/18, Planned events for 25 - 30 staff members., Booked venues for staff trips., Managed attendees at club events.
- Stage Management Assistant, Shaggy & Friends Concert, Kingston, Jamaica, 01/01/18, 01/31/18, Ensured that artistes performances were in accordance with the time allotment., Managed artistes' media interviews.
Timeline
Server/Restaurant Hostess
National House of Pancakes
04.2023 - 12.2024
Customer Relations Representative
Unicomer Jamaica Limited T/A Courts Jamaica Limited
06.2021 - 03.2023
Junior Administrative Assistant
FIDCOM Limited
11.2019 - 10.2020
Hostess | Waitress | Cashier
Quietside Cafe
06.2019 - 08.2019
Junior Administrative Assistant
FIDCOM Limited
01.2019 - 05.2019
Brand Advocate
Hinduja Global Solutions
11.2018 - 01.2019
Stage Management Assistant
Shaggy & Friends Concert
01.2018
Social Club Coordinator
Fidcom Limited
03.2017 - 04.2018
Accounts Payable Assistant | Relief Receptionist
FIDCOM Limited
09.2015 - 04.2018
Bachelor of Business Administration - Marketing Major
University of Technology
High School Diploma -
The Queen's School
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