Summary
Overview
Work History
Education
Timeline
Generic

Jhanela P Jimenez

Carson City,NV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Costomer Services

SSJ Clearing (Im owner)
Carson City, NV
05.2017 - Current
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Handled telephone inquiries regarding appointments and work in process.

Care Assistant

Care Services of Nevada
Reno, NV
02.2013 - 11.2022
  • Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
  • Drove clients to doctors' appointments and social outings.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted clients with maintaining good personal hygiene.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Encouraged independence among residents and patients whenever possible.
  • Developed relationships with residents and patients through meaningful conversation.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Capitan Banquette /Restaurant Cashier

Holiday Inn Hotel
Reno, NV
05.2007 - 01.2013
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Kept records of transactions made during shift on daily sales report log sheets.
  • Assisted management with inventory control processes such as restocking supplies.
  • Conducted regular maintenance checks on equipment to ensure it is functioning properly.
  • Provided excellent customer service by addressing customer inquiries promptly and efficiently.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Maintained work area and kept cash drawer organized.
  • Processed payments using POS system and accepted cash, credit cards, and checks.
  • Balanced cash drawers at the beginning and end of shifts.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Santa Ana
Bolivia
11-1984

Timeline

Costomer Services

SSJ Clearing (Im owner)
05.2017 - Current

Care Assistant

Care Services of Nevada
02.2013 - 11.2022

Capitan Banquette /Restaurant Cashier

Holiday Inn Hotel
05.2007 - 01.2013

High School Diploma -

Santa Ana

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Jhanela P Jimenez