Jhanelle Vassell
Fort Lauderdale,Florida
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Plantation, FL
12.2021 - 05.2022
- Addressed and resolved customer concerns to maintain brand loyalty
- Greeted and communicated with customers to take beverage orders and offered recommendations based on taste preferences
- Memorized recipes for specialty beverages and seasonal offerings
- Operated cash registers to process customer payments.
- Received and accurately processed customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Maintained knowledge of products and services to promote, upsell and cross-sell.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Customer Service Associate
Windixie
Jacksonville, FL
06.2020 - 11.2021
- Delivered fast and friendly and knowledgeable service for routine questions and service complaints
- Followed policies and procedures to meet and exceed established performance requirement
- Organized and prioritized tasks and activities and worked wit strict timeframes and deadlines
- Handled large amounts of cash and balanced cash drawer daily with prescribed balancing guidelines
- Trained new hires on products and services
- Handled exchanges, returns and refunds
- Offered customers information about products, services, prices and special offers
- Drove sales by identifying customer needs and making product and service referrals.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Arts - Business Management
Valencia College
Orlando, FL12.2025
High School Diploma -
Forsyth Central High School
Cumming, GA05-2020
None -
Piper High School
Sunrise, FL05-2019
Skills
- Customer Service
- Problem Solving
- Computer Skills
- Beverage Preparation
- Opening and closing duties
- Team Player
- Product Upselling
- Positive and professional
- POS System Operation
Timeline
Barista
Starbucks
12.2021 - 05.2022
Customer Service Associate
Windixie
06.2020 - 11.2021
Associate of Arts - Business Management
Valencia College
High School Diploma -
Forsyth Central High School
None -
Piper High School