Summary
Overview
Work History
Education
Skills
Timeline
Generic

JHANETT MANRIQUEZ

San Diego,Ca

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

29
29
years of professional experience

Work History

Payroll Specialist

Heartland Payment Systems
10.2020 - Current
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Generated paper checks for clients and printed stubs for employees who received direct deposits to complete payroll distribution.
  • Participated in team meetings and training sessions to stay informed about updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to PRS's requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from different departments.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Pack and ship customer orders
  • Maintained payroll information by calculating, collecting, and entering data.
  • Worked extra shifts during holidays and other busy periods to alleviate staffing shortages.

Office Clerk II

MAAC Driving Under the Influence
01.2007 - 10.2020
  • Provide general office/clerical support to the Department of Health Services
  • Appointment scheduler for a team of 25 substance abuse counselors
  • Establish/maintain confidential files for a client base of over 300 attendees
  • Complete Enrollments for new participants
  • Input and maintain personal information utilizing computerized data management system

Customer Service and Data Entry Specialist

Cal-State Auto Parts
01.2004 - 01.2006
  • Assisted customers with orders and purchases
  • Answered phones and handled phone orders
  • Tracked and inputted orders into database

Customer Service

Candies El Pecas
01.2004
  • Handled customer orders and inquiries by phone
  • Kept track of inventory

Scan Coordinator Assistant / Cashier

Super Saver Food
01.1994 - 01.2004
  • Provided excellent customer service
  • Assisted with cashier duties and resolution of complaints
  • Provided quality assurance on pricing
  • Priced merchandise and stocked shelves

Education

Point Loma Medical Billing and Coding -

San Diego Continuing Education
2014

Bilingual Secretary Diploma - undefined

San Ysidro Adult School
2007

undefined

1989

Skills

  • Strong Analytical and Organizational Skills
  • Excellent Communication Skills
  • Typing rate of 45 wpm
  • Computer Proficient
  • Ability to exercise independent judgment and decision-making, while maintaining a high level of confidentiality
  • Innovative, Creative, and a Self-starter
  • Data Operations
  • Providing Feedback

Timeline

Payroll Specialist

Heartland Payment Systems
10.2020 - Current

Office Clerk II

MAAC Driving Under the Influence
01.2007 - 10.2020

Customer Service and Data Entry Specialist

Cal-State Auto Parts
01.2004 - 01.2006

Customer Service

Candies El Pecas
01.2004

Scan Coordinator Assistant / Cashier

Super Saver Food
01.1994 - 01.2004

Point Loma Medical Billing and Coding -

San Diego Continuing Education

Bilingual Secretary Diploma - undefined

San Ysidro Adult School
JHANETT MANRIQUEZ