Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Fairview Health Services
Minneapolis, MN
05.2023 - Current
Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
Maintained a high level of customer service when interacting with patients over the phone or in person.
Provided emotional support to patients struggling with difficult diagnoses or treatments.
Residential Assistant
Lycoming College
Williamsport, PA
11.2021 - 12.2022
Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
Developed strategies to address challenging behavior among residents.
Conducted room inspections to ensure compliance with housing policies.
Enforced rules governing conduct in residence halls while remaining sensitive to individual rights.
Service Experience Specialist
Nordstrom
Bloomington , MN
08.2019 - 04.2022
Monitored customer feedback and provided solutions to ensure customer satisfaction.
Conducted research into customer inquiries to resolve problems quickly.
Handled escalated customer service issues efficiently and effectively.
Processed orders for customers accurately utilizing order management systems.
Registered-nurse, General ICU, License #1735154 at Fairview Health Services - Fairview Southdale HospitalRegistered-nurse, General ICU, License #1735154 at Fairview Health Services - Fairview Southdale Hospital
Clinical Therapist II-Substance Use Disorder at Minnesota Department of CorrectionsClinical Therapist II-Substance Use Disorder at Minnesota Department of Corrections