Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jhani Walker

Saint Paul,MN

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Fairview Health Services
Minneapolis, MN
05.2023 - Current
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Provided emotional support to patients struggling with difficult diagnoses or treatments.

Residential Assistant

Lycoming College
Williamsport, PA
11.2021 - 12.2022
  • Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
  • Developed strategies to address challenging behavior among residents.
  • Conducted room inspections to ensure compliance with housing policies.
  • Enforced rules governing conduct in residence halls while remaining sensitive to individual rights.

Service Experience Specialist

Nordstrom
Bloomington , MN
08.2019 - 04.2022
  • Monitored customer feedback and provided solutions to ensure customer satisfaction.
  • Conducted research into customer inquiries to resolve problems quickly.
  • Handled escalated customer service issues efficiently and effectively.
  • Processed orders for customers accurately utilizing order management systems.

Education

Bachelor of Arts - Biology

Lycoming College
Williamsport, PA
12-2022

Skills

  • Data Entry
  • Interpersonal Relationships
  • Strong Work Ethic
  • Customer service and support
  • Schedule Management
  • Program Organization
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking

Certification

  • CPR/BLS Certified
  • AHA Certified

References

References available upon request.

Timeline

Scheduling Coordinator

Fairview Health Services
05.2023 - Current

Residential Assistant

Lycoming College
11.2021 - 12.2022

Service Experience Specialist

Nordstrom
08.2019 - 04.2022

Bachelor of Arts - Biology

Lycoming College
Jhani Walker