Jhania Blanchard
Minneapolis,MN
Summary
Dynamic professional with extensive experience in customer service and staff management at Ashton Carter. Proven ability to train and mentor teams, enhancing service delivery and operational efficiency. Committed to fostering a collaborative environment while ensuring exceptional member satisfaction and maintaining high standards of cleanliness and organization. Goal-oriented with a focus on achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kids Supervisor
Lifetime Athletic Club
Irvine, CA
11.2024 - Current
- Supervised daily operations to ensure exceptional member service and facility maintenance.
- Trained and mentored staff, fostering a collaborative team environment.
- Making sure work space is clean and presentable.
Private Nanny
N/A
Minneapolis, MN
03.2016 - Current
- Provided attentive care and supervision for children, ensuring safety and well-being.
- Collaborated with parents to establish routines, addressing specific needs and preferences.
- Maintained a clean and organized environment, promoting hygiene and comfort for children.
Customer Service Representative
Ashton Carter
Minneapolis, MN
03.2022 - 12.2022
- Assisted customers with inquiries, providing accurate information and support for product-related issues.
- Improved customer satisfaction by resolving complaints effectively and efficiently.
- Managed order processing, ensuring timely updates and accurate tracking for clients.
- Collaborated with team members to enhance service delivery and operational workflows.
Front Desk Agent
LA Fitness
Minneapolis, MN
03.2019 - 05.2022
- Greeted and registered new members, ensuring a welcoming environment.
- Managed member inquiries, providing accurate information on services and programs.
- Processed membership payments and handled account adjustments efficiently.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
Education
High School Diploma -
Osseo Senior High School
Osseo, MN06.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
CPR trained and certified
Timeline
Kids Supervisor
Lifetime Athletic Club
11.2024 - Current
Customer Service Representative
Ashton Carter
03.2022 - 12.2022
Front Desk Agent
LA Fitness
03.2019 - 05.2022
Private Nanny
N/A
03.2016 - Current
High School Diploma -
Osseo Senior High School