Jha’Nia Kennedy
Alameda,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Bakery Trainee
The Bread Project
Berkeley, CA
10.2023 - 11.2023
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Mastered basic food preparation techniques
- Completed five- week intensive training program. Curriculum included safe food handling, equipment knowledge, kitchen professionalism, and basic baking knowledge and skills.
- Prepared commercial bakery products and met internal quality standards and performance requirements.
- Worked with common commercial kitchen equipment and bakery ingredients.
Sales Associate
Foot Locker
San Leandro, CA
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
The Bread Project
Berkeley, CA11.2023
Diploma -
Castlemont High School
Oakland, CA05.2023
Skills
- Restock Shelves
- Multitasking Strengths
- Cash Handling Accuracy
- Credit and Cash Transactions
- Customer Service
- POS System Operations
- Teamwork and Collaboration
- Listening Skills
- Cash Register Operation
- Serve Customers
- Cooking and Baking
- Equipment Safety
Timeline
Bakery Trainee
The Bread Project
10.2023 - 11.2023
Sales Associate
Foot Locker
10.2022 - 04.2023
Diploma -
Castlemont High School
The Bread Project