Summary
Overview
Work History
Education
Skills
Photography
Timeline
Generic

Jhannoye Mitchell

Myrtle Beach,SC

Summary

Proven leader in hospitality, demonstrated at Angus Steakhouse And Seafood by mentoring staff to enhance service standards. Excels in customer service and kitchen communication, significantly improving dining experiences. Skilled in safe food handling and fostering teamwork, consistently exceeding customer satisfaction goals.

Overview

6
6
years of professional experience

Work History

Server Assistant

New York Prime
02.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted with dining room set up prior to and after service period.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
  • Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
  • Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
  • Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
  • Enhanced dining experience by ensuring timely setup and cleanliness of tables.
  • Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
  • Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
  • Contributed to team meetings with suggestions for service improvements.
  • Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.
  • Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
  • Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
  • Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
  • Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
  • Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
  • Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.

Deli Clerk

Publix
09.2023 - 04.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Boars Head mentor
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Senior Waiter

Angus Steakhouse And Seafood
09.2018 - 09.2023
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
  • Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
  • Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
  • Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
  • Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Prepared specialty desserts for customers for special occasions.

Education

Associate Degree in Marketing - Marketing And Promotion

Knox Community College
Jamaica
06.2013

No Degree - Visual Arts

Bellefield High School
Jamaica
06.2007

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Customer Service
  • Responsible and Trustworthy
  • Cleanliness standards
  • Hospitality service expertise
  • Safe Food Handling
  • Supply Restocking
  • Heavy Lifting
  • Order Accuracy
  • High-volume dining
  • Food Running
  • Cash Handling
  • Basic Math
  • Quality Control
  • Food station setup
  • Kitchen Communication
  • Menu Memorization
  • Food safety practices
  • Salesmanship
  • Team Leadership

Photography

Through photography, I'm able to help others create memories and celebrate big occasions. I enjoy being able to capture the least expected moments, and not only do I have the opportunity to provide a memorable experience, but I also get to connect with people in a fun way one photograph at a time. Growing up in Jamaica taught me that life is not a chance but a gift and every decision you make should be cherished. With the inspiration of a creative perspective and thousands of personalities, I intend to capture memories for a lifetime.

Timeline

Server Assistant

New York Prime
02.2024 - Current

Deli Clerk

Publix
09.2023 - 04.2024

Senior Waiter

Angus Steakhouse And Seafood
09.2018 - 09.2023

Associate Degree in Marketing - Marketing And Promotion

Knox Community College

No Degree - Visual Arts

Bellefield High School

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Jhannoye Mitchell